KIARA COLEMAN
Capitol Heights
Summary
Highly dedicated and detail-oriented 911 Call Taker and Fire/EMS Dispatcher with over 3 years of experience in managing emergency calls and coordinating critical fire and medical services. Proven ability to remain calm under pressure, efficiently prioritize and dispatch resources, and provide life-saving instructions to callers. Skilled in using advanced dispatch software, radio communication systems, and emergency protocols to ensure rapid and accurate responses. Adept at managing high-stress situations, collaborating with various emergency agencies, and maintaining exceptional attention to detail in documentation. Committed to supporting first responders and ensuring public safety through clear communication and quick decision-making. With deep expertise and preparedness for emergency communication roles, skilled in managing high-pressure situations, coordinating emergency response, and utilizing advanced dispatch systems. Strong focus on team collaboration, achieving results, adaptability to changing needs, dependable and effective communicator with excellent problem-solving skills, calm demeanor under stress.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fire & EMS Dispatcher
DC GOVERNMENT: OFFICE OF UNIFIED COMMUNICATIONS
01.2023 - Current
- Operates a Computer-Aided Dispatch (CAD) system equipped with several computer terminals, controls, and radio frequencies to dispatch fire and emergency medical services units to the assigned scene of emergencies
- Extracts information received from callers and assigned field units in order to dispatch the appropriate service (fire or emergency medical services)
- Monitors the status of fire and EMS units in assigned locations within the District and relays messages and information to assigned units using appropriate terminology to reduce air time
- Determines priorities, using computer-generated recommendations to dispatch assigned units as priorities, needs, and/or conditions change to ensure the most sufficient and rapid response
- Elicits information in order of importance to properly allocate police, fire, and EMS resources; determines level of response by agency
Certified Training Officer (CTO)
DC GOVERNMENT: OFFICE OF UNIFIED COMMUNICATIONS
11.2022 - Current
- Assists with development and maintenance of the agency's one-on-one training program and provides the training necessary to foster levels of consistent, provides on-the-job training to new hires
Telecommunications Equipment Operator
DC GOVERNMENT: OFFICE OF UNIFIED COMMUNICATIONS
01.2021 - Current
- Under direct supervision, verifies information and enter data into a telecommunications system
- Assists with answering, screening, and processing emergency and nonemergency calls for police, fire, and emergency medical services from the general public and public safety agencies
- Participates in answering emergency and non-emergency calls in order to obtain the importance of active listening and gathering accurate information from callers
- Participates in processing and routing calls using the Automatic Call Distributing console
- Assists with inputting and receiving confidential data from various law enforcement agencies Participates with tracing incomplete call information and discerns the priority level of calls
- Attends, participates, and receives certification in training to answer calls for emergency and non-emergency services
Service Dispatcher
DATAWATCH SYSTEMS INC
07.2019 - 12.2021
- Processes requests via email, phone, and fax to schedule and dispatch technicians for troubleshooting and maintaining Datawatch equipment
Central Station Monitor
DATAWATCH SYSTEMS INC
07.2017 - 07.2019
- Provides support for alarm monitoring and access control calls received within the high-volume Central Monitoring Station (CMS)
- Works with internal teams to identify potential issues and/or related opportunities
- Demonstrates computer skills to navigate multiple software applications
- Other duties as assigned
Security Officer
ADMIRAL SECURITY SERVICES
03.2017 - 04.2017
- Accessed control for guests, tenants and vendors
- Enforced the client and company policies and procedures
- Observed and reported fire and safety hazards
- Conducted routine foot patrols in and around buildings
- Reported all pertinent issues and incidents to the operations manager, the client and other Admiral Department Managers as appropriate
- Interacted with a variety of persons including clients, visitors, public safety officials, employees and the general public
Supervisor Security Operations Center
ALLIED UNIVERSAL SECURITY SERVICES
06.2015 - 04.2017
- Led a small team monitoring access control and CCTV for multi-building corporate campus
- Answered all incoming phone calls, radio calls and answered alarms
- Submitted facility work orders
- Permitted authorized persons to enter checkpoint and monitors entrances and exits
- Kept real time activity logs Dispatch security team to alarms and document all related activity
- Monitored radio transmissions and communicate via radio
Student Travel Security Officer
MCROBERTS PROTECTIVE AGENCY
02.2015 - 04.2016
- Acted as a partner to professional tour operators in the performance of pre-trip physical audits of hotels and the development of specific post orders
Security Officer
US SECURITY ASSOCIATES
08.2014 - 03.2015
- Screened persons entering school building using magnetometers, x-ray machines, and other devices to collect and retain unauthorized firearms and contraband
- Checked identification of visitors
- Conducted foot patrols within my assigned site location: observing and reporting any suspicious activities
- Performed safety inspections
Dispatcher/Security Officer
PROFESSIONAL SECURITY CONSULTANTS
10.2013 - 08.2014
- Monitored several complex public safety radio frequencies
- Operated a variety of communication equipment, radio consoles, telephones and computer systems
- Processed emergency request for services
Security Officer
IPC SECURITY
07.2013 - 10.2013
- Conducted daily patrols within assigned posts and reported any suspicious activities to dispatcher
- Provided customer service and escort service to patrons within the mall
- Assured patrons abide by rules and policies
- Directed traffic to and from main building
Education
HIGH SCHOOL DIPLOMA -
DuVal High School
Lanham, Maryland05.2013
ASSOCIATE OF ARTS - CRIMINAL JUSTICE
Prince George's Community College
Upper Marlboro, MDBACHELOR OF ARTS - CRIMINAL JUSTICE
Bowie State University
Bowie, MD01.2026
Skills
- Typing 35 WPM
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Prioritizing situations
Organizations
National Society of Leadership and Success
Certification
NENA Emergency Communications Specialist: Core Competencies
FEMA Decision Making and Problem Solving
FEMA Introduction to Incident Command Systems
FEMA Introduction to National Incident Management System
NSI Training: Public Safety Communications
APCO Communications Training Officer
Timeline
Fire & EMS Dispatcher
DC GOVERNMENT: OFFICE OF UNIFIED COMMUNICATIONS
01.2023 - Current
Certified Training Officer (CTO)
DC GOVERNMENT: OFFICE OF UNIFIED COMMUNICATIONS
11.2022 - Current
Telecommunications Equipment Operator
DC GOVERNMENT: OFFICE OF UNIFIED COMMUNICATIONS
01.2021 - Current
Service Dispatcher
DATAWATCH SYSTEMS INC
07.2019 - 12.2021
Central Station Monitor
DATAWATCH SYSTEMS INC
07.2017 - 07.2019
Security Officer
ADMIRAL SECURITY SERVICES
03.2017 - 04.2017
Supervisor Security Operations Center
ALLIED UNIVERSAL SECURITY SERVICES
06.2015 - 04.2017
Student Travel Security Officer
MCROBERTS PROTECTIVE AGENCY
02.2015 - 04.2016
Security Officer
US SECURITY ASSOCIATES
08.2014 - 03.2015
Dispatcher/Security Officer
PROFESSIONAL SECURITY CONSULTANTS
10.2013 - 08.2014
Security Officer
IPC SECURITY
07.2013 - 10.2013
ASSOCIATE OF ARTS - CRIMINAL JUSTICE
Prince George's Community College
BACHELOR OF ARTS - CRIMINAL JUSTICE
Bowie State University
HIGH SCHOOL DIPLOMA -
DuVal High School
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