Kiara Cortes
Salem,OR
Summary
Accomplished Shift Manager/Key Holder at Walgreens, adept in inventory management and team leadership. Excelled in elevating customer satisfaction and streamlining operations, demonstrating a keen ability to motivate employees and manage resources efficiently. Skilled in both customer service and computer skills, I significantly contributed to marketing strategies, boosting sales and foot traffic.
Overview
6
6
years of professional experience
Work History
Shift Manager/Key Holder
Walgreens
2150 Fairgrounds Rd NE
08.2020 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
Cashier Specialist
McDonald's Restaurant
1110 Center St NE
09.2018 - 01.2019
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Supported cashier and order take in departments with merchandising, product retrieval and customer service needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
North Salem High School
765 14th St NE, OR06.2022
Skills
Store maintenance
Effective Leadership
Employee Motivation
Team Management
Customer Service
Inventory Management
Teamwork and Collaboration
Team Leadership
Shift Lead, Hiring and Training
Schedule Management
Computer Skills
Multitasking Abilities,
Reliability
Professionalism
Bilingual
Languages
Spanish
Full Professional
Timeline
Shift Manager/Key Holder
Walgreens
08.2020 - Current
Cashier Specialist
McDonald's Restaurant
09.2018 - 01.2019
North Salem High School