Kiara Curtis
Miami,FL
Summary
Proven VIP Cocktail Server with a track record of enhancing guest experiences at high-profile venues. Skilled in cash handling and exceptional communication, I've significantly increased sales through effective upselling and maintained professionalism under pressure. My approach has consistently improved customer satisfaction and loyalty, demonstrating a reliable work ethic and a detail-oriented approach to VIP guest relations.
Overview
7
7
years of professional experience
Work History
VIP Cocktail Server
Rolling Loud
Worldwide
04.2022 - Current
- Served as a point of contact for guests, addressing concerns promptly and professionally.
- Handled cash transactions accurately, maintained proper inventory records and ensured compliance with all regulations regarding alcohol consumption on premises.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
VIP Cocktail Server
Gala
Miami Beach, FL
04.2022 - 07.2024
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
- Served as a point of contact for guests, addressing concerns promptly and professionally.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
VIP Cocktail Server
Ballet Nightclub
West Hollywood, CA
04.2019 - 04.2022
- Coordinated seamlessly with other team members during peak hours to maintain consistently efficient service levels.
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Assisted management in training new hires, sharing best practices for excellent service delivery.
VIP Cocktail Server
Penthouse DayClub
Los Angeles, CA
03.2019 - 04.2022
- Implemented upselling strategies that contributed significantly to overall sales growth.
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Assisted management in training new hires, sharing best practices for excellent service delivery.
- Provided constructive feedback on ways to improve processes or offerings based on personal observations or guest input.
- Balanced multiple tasks simultaneously without compromising the quality of service provided during busy shifts.
VIP Cocktail Server
Mokai
Miami Beach, FL
05.2018 - 03.2019
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
- Served as a point of contact for guests, addressing concerns promptly and professionally.
- Handled cash transactions accurately, maintained proper inventory records and ensured compliance with all regulations regarding alcohol consumption on premises.
Education
Broadcast Communications -
Barry’s University
Miami, FL01.2012
Skills
- Exceptional communication
- Cash handling proficiency
- Detail-oriented approach
- VIP guest relations
- Reliable work ethic
- High energy level
Timeline
VIP Cocktail Server
Rolling Loud
04.2022 - Current
VIP Cocktail Server
Gala
04.2022 - 07.2024
VIP Cocktail Server
Ballet Nightclub
04.2019 - 04.2022
VIP Cocktail Server
Penthouse DayClub
03.2019 - 04.2022
VIP Cocktail Server
Mokai
05.2018 - 03.2019
Broadcast Communications -
Barry’s University