KIARA DANILINA

• Delivered friendly, efficient customer service, addressing customer questions, requests, and concerns to enhance satisfaction.
• Prepared coffee, beverages, and food items while following quality and food safety standards.
• Processed cash, card, and digital transactions accurately, ensuring smooth financial operations at the café.
• Coordinated multiple customer orders in a fast-paced environment, maintaining attention to detail for optimal service.
• Worked collaboratively with team members to ensure smooth daily operations and a positive customer experience.
• Frequently handled closing responsibilities, including cleaning, restocking, organizing, and ensuring the café was properly secured for the next day.

• Managed daily restaurant operations, including opening and closing procedures and ensuring the restaurant was prepared for each shift.
• Trained and onboarded new employees on food preparation, customer service, safety procedures, and restaurant operations.
• Supervised crew members, delegated responsibilities, assigned breaks, and supported the team during busy periods.
• Created employee schedules and adjusted staffing and responsibilities based on business needs.
• Handled customer concerns and resolved issues professionally while maintaining a positive customer experience.
• Followed and enforced food safety procedures while maintaining a clean, organized, and efficient work environment.
• Used computer systems to order inventory, coordinate deliveries, and manage digital orders.

• Supported patients in meeting their needs for comfort and care.
• Developed leadership skills as well as assisted other volunteer members by supporting and collaborating to help preserve the trails.
• Provide patients and their families with comfort and support.
• Provided emotional support and companionship to patients in need.
• Escorted patients to the testing area.

• Maintained customer satisfaction with timely table check-ins to assess drinks or other needs.
• Developed strong customer service skills by interacting with diverse customers in a fast-paced environment.
• Used communication and problem-solving skills to resolve customer complaints and promote brand loyalty.
• Maintained cleanliness of dining room, lobby, and service areas to enhance overall guest experience.
• Was in charge of keeping the dining room, lobby, and service areas clean.
• Executed opening, closing, and shift change duties to ensure seamless restaurant operations and readiness for customers.
• Answered phones and completed financial transactions for other team members.

Graduated: Hampden Charter School of Science(2024).

• Dean's List at Boston University for 2 semesters.
• Pre-Health Club Member
• Study Abroad: London
• 3.8 GPA