Kiara Davis

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration. Also, maintaining change orders.

As a Customer Success Specialist my duties consisted of accepting inbound calls to resolve customer issues on the bank accounts.