Kiara Ennels
Montgomery,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Teachers Assistant
Bellingrath Middle School / PLA
04.2023 - 01.2024
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Copied, organized and distributed classroom assignments or other paperwork.
- Reviewed lesson material with students individually or in small groups.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Completed daily reports on attendance and disciplinary performance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
At Home Advisor Tech Support
Teleperformance
10.2022 - 02.2023
- Delivered prompt service to prioritize customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed and updated databases to handle customer data.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in training sessions regularly to stay current on company offerings and customer service best practices.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Advisor, T-Mobile Advisor
Best Buy
10.2021 - 07.2022
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Balanced daily tasks effectively while remaining responsive to changing priorities within retail environment.
- Facilitated welcoming environment for all shoppers through friendly interactions and attentive assistance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized strong multitasking abilities while juggling multiple responsibilities such as cashiering, stocking shelves, assisting customers, or handling returns/exchanges efficiently.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Streamlined checkout process by quickly scanning items, bagging purchases, and processing payments securely.
- Participated in ongoing training programs to expand product knowledge, ensuring accurate information was provided to customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Customer Service Cashier
Lowes Home Improvment
05.2017 - 09.2020
- Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized various software applications to process customer orders.
- Balanced cash registers accurately at end of each shift, minimizing discrepancies and errors.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
Associates Degree of Arts -
Trenholm State
Montgomery, AL05.2025
Highschool Diploma -
Jefferson Davis Highschool
Montgomery, AL05.2018
Skills
- Call center experience
- Powerpoint Presentations
- Money handling abilities
- Appointment Scheduling
- Order Fulfillment
- Active Listening
- Small Group and Individual Assistance
- Relationship Building
- School Policy and Rules Enforcement
- Experience with Diverse Student Populations
- Lesson Planning
- Computer and Microsoft Office Skills
Timeline
Teachers Assistant
Bellingrath Middle School / PLA
04.2023 - 01.2024
At Home Advisor Tech Support
Teleperformance
10.2022 - 02.2023
Sales Advisor, T-Mobile Advisor
Best Buy
10.2021 - 07.2022
Customer Service Cashier
Lowes Home Improvment
05.2017 - 09.2020
Associates Degree of Arts -
Trenholm State
Highschool Diploma -
Jefferson Davis Highschool
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