Kiara Francis
Hyattsville,MD
Summary
Multifaceted professional with expertise in criminal justice, customer service, and legal documentation. Proven ability to manage vehicle title transactions while ensuring compliance with regulatory standards. Strong organizational skills and attention to detail enhance confidentiality and accuracy in high-pressure environments.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
TAG AND TITLE SPECIALIST
Motor Car Tag & Title
01.2025 - Current
- Processed Maryland vehicle title and registration transactions, ensuring compliance with MVA requirements.
- Managed in-state and out-of-state title transactions, focusing on West Virginia and Delaware.
- Reviewed dealership title and registration documents to verify ownership, lien, and insurance accuracy, preventing potential compliance issues.
- Coordinated with customers, dealerships, lenders, and MVA personnel to ensure accurate and timely transaction completion.
- Clarified title and registration requirements for customers and resolved issues, enhancing customer understanding and satisfaction.
- Performed meticulous data entry and document verification, maintaining confidentiality and compliance.
- Submitted and retrieved time-sensitive documentation as MVA runner to resolve title issues.
- Performed notarization of legal and motor vehicle documents for clients in Maryland.
BILLING DEPARTMENT OPERATIONS ASSISTANT
Malloy Law Offices
Bethesda, MD
02.2024 - 08.2024
- Assisted attorneys with settlement processes and closing cases.
- Facilitated client disbursement and case closure for settled cases.
- Addressed client inquiries regarding settlements and billing.
- Coordinated communication with clinics, health insurance companies, subrogation companies, and other third parties about client cases.
- Performed data entry and maintained accurate updates to client files and case records.
JOURNALIST INTERN
Baltimore Witness
Baltimore, MD
02.2023 - 05.2023
- Researched, wrote, and published articles summarizing court proceedings, enhancing public understanding of legal outcomes.
- Attended judicial court trials, documenting proceedings and outcomes for accurate public record.
- Recorded and organized trial data and results in Airtable to streamline information access.
FOOD SERVICE WORKER
Wegmans Food Market
Owings Mills, MD
11.2022 - 05.2023
- Prepared sandwiches and fulfilled catering orders, ensuring compliance with food safety and sanitation standards.
- Managed inventory of produce and cold cuts, maintaining adequate supplies for seamless daily operations.
- Documented product waste and implemented strategies to minimize waste while delivering quality customer service.
DELI ASSOCIATE
Food Lion
Rockville, MD
06.2021 - 08.2022
- Sliced, weighed, packaged, and priced meats and cheeses while maintaining food safety and sanitation standards.
- Managed inventory to ensure product availability and support daily deli operations.
- Delivered customer service while ensuring a clean, organized work environment.
Education
Bachelor of Science - Criminal Justice
STEVENSON UNIVERSITY
Owings Mills, MD05-2023
Some College (No Degree) - Psychology
Stevenson University
Owings Mills, MDSkills
- MVA title procedures
- Title processing
- Dealership transactions
- Regulatory compliance
- Legal documentation
- Document verification
- Data entry
- Dealer management system
- Microsoft Office applications
- Project coordination
- Attention to detail
- Problem solving
- Time management
- Customer service
Certification
- Certified Maryland Tag and Title Specialist
- Maryland Notary Public
LANGUAGES
English | Spanish
Languages
Spanish
Professional
Timeline
TAG AND TITLE SPECIALIST
Motor Car Tag & Title
01.2025 - Current
BILLING DEPARTMENT OPERATIONS ASSISTANT
Malloy Law Offices
02.2024 - 08.2024
JOURNALIST INTERN
Baltimore Witness
02.2023 - 05.2023
FOOD SERVICE WORKER
Wegmans Food Market
11.2022 - 05.2023
DELI ASSOCIATE
Food Lion
06.2021 - 08.2022
Bachelor of Science - Criminal Justice
STEVENSON UNIVERSITY
Some College (No Degree) - Psychology
Stevenson University