Twyala Wilkey

Customer service

• Generated invoices for services rendered upon completion of transactions.
• Posted and tracked titling transactions and completed month-end accounting reports.
• Stocked counters with forms, film and license supplies to maintain inventory levels.
• Maintained accurate records of all transactions in database system.
• Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
• Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
• Recorded vital and fiscal records and accounts.
• Prepared various reports such as monthly sales summaries or weekly transaction lists.
• Maintained office supplies necessary for proper functioning of the department's operations.
• Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
• Provided exceptional customer service by responding to inquiries promptly and professionally.
• Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
• Conducted research into vehicle history when needed by utilizing online databases.
• Investigated past and current licensees to perform record checks.
• Processed payments from customers using cash registers or credit card machines.
• Issued permits and licenses for marriages, fishing, hunting and dogs.
• Updated inventory records on a daily basis for both new and used vehicles in stock.
• Collaborated with other departments within the organization to ensure timely completion of paperwork.
• Monitored expiration dates of vehicle registrations and contacted clients prior to renewal deadlines.
• Performed data entry tasks to update customer accounts and maintain database records.
• Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
• Verified document authenticity to process license application.
• Ensured that all forms were properly signed by authorized personnel prior to submission.