Kiara Franklin
Muskegon,MI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Manager
Norms Ice Cream
Fruitport, Michigan
01.2021 - Current
- Supervised daily operations of ice cream production and service areas.
- Trained and mentored staff on customer service and food safety practices.
- Managed inventory levels and coordinated supply orders for timely restocking.
- Preformed comprehensive cleaning and sanitization.
- Properly calculating and completing employee payroll.
- Accurately balanced the register and bring deposits to the bank.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Facilitated team meetings to address concerns and improve workflow efficiency.
Store Associate
WESCO
Fruitport, MI
10.2023 - 12.2024
- Assisted customers with product inquiries and service requests.
- Maintained inventory accuracy through regular stock checks and updates.
- Operated cash register and processed customer transactions efficiently.
- Organized merchandise displays to enhance product visibility and accessibility.
- Collaborated with team members to ensure smooth daily operations.
- Ensured the cleanliness and tidiness of the store.
Amazon fulfillment employee
Amazon
Grand Rapids, Michigan
10.2021 - 02.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Education
Mona Shores High School
Norton Shores, MISkills
- Inventory management
- Payroll administration
- Staff training
- Customer service
- Complaint resolution
- Problem solving
- Time management
- Employee mentoring
References
References available upon request.
Timeline
Store Associate
WESCO
10.2023 - 12.2024
Amazon fulfillment employee
Amazon
10.2021 - 02.2023
Manager
Norms Ice Cream
01.2021 - Current
Mona Shores High School