Kiara Gould
Las Vegas,NV
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
5
5
years of professional experience
Work History
General manager
Marco's Pizza
Las Vegas, NV
02.2024 - Current
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Developed and implemented strategies to drive sales growth and increase profitability
- Managed a team of 25 employees, providing training, coaching, and performance evaluations
- Implemented new employee scheduling system resulting in improved efficiency and reduced labor costs by 7%
- Maintained optimal inventory levels by analyzing sales trends and forecasting demand
- Collaborated with vendors to negotiate favorable pricing terms and ensure timely delivery of merchandise
- Monitored key performance indicators (KPIs) to track store performance against targets
- Implemented customer satisfaction initiatives resulting in an 20% improvement in overall customer ratings
- Led the execution of visual merchandising standards to create an appealing shopping environment for customers
- Conducted regular store audits to ensure compliance with company policies and procedures
- Developed strong relationships with customers through exceptional service delivery and problem resolution skills
- Created comprehensive training programs for new hires on product knowledge, sales techniques, and customer service best practices
- Increased employee productivity by implementing incentive programs that recognized top performers
- Collaborated with cross-functional teams to develop marketing strategies that aligned with brand objectives
- Improved operational efficiency by implementing streamlined processes for inventory management
- Ensured compliance with health & safety regulations at all times
- Managed store budget, controlling expenses and maximizing profitability
- Implemented customer loyalty programs resulting in an 10% increase in repeat business
General Manager
Domino's
Las Vegas, NV
09.2022 - 02.2024
- I began working with domino’s in September of 2022 as a Customer service representative. I was very quickly moved up into an Assistant manager at the end of October 2022. My role was to run shift, submit shift changes, inventory, placing trucks, delegating tasks, money procedures and deposits. In June 2023, I was promoted up to Assistant General Manager where my responsibilities consisted of handling customer complaints/ care cases, scheduling, interviews, dispatching, food safety regulations, OER standards, and safety security protocols. A short period of time later I began training to become a General manager. I have been officially promoted as a General manager effective December 4th of 2023. My added skills include budgeting, reading and improving profit and loss statements, trend reports and many more. Within a week of taking over my store as General manager I’ve brought my store that was originally roughly in the 20s to number 1 out of 49 stores in Vegas for service and maintained that to this day.
Office Manager
Chi motors llc
Las Vegas, NV
08.2021 - 09.2022
- I was hired on as a front desk/office assistant for a family owned car dealership in august of 2021. I trained for about 2 weeks and was moved into Office manager. My role was to answer phones, schedule appointments, processed down payments, filing, responded to Google reviews, sold warranty’s. Overtime I received a sales license and was also selling cars, creating temporary placards, titling and registration. We then opened a sister location that I was also overseeing as office manager where I handled the vehicle inventory and maintenance reports.
Education
High school diploma -
Desert Oasis High School
Las Vegas, NV05.2020
Skills
- Team Management
- Hospitality
- Operations management
- Organizational skills
- Profit & Loss
- Retail Sales
- Financial Report Writing
- Payroll
- Strategic Planning
- Time management
- Inventory Control
- Budgeting
- Office management
- Labor Cost Analysis
- Forecasting
- Restaurant experience
- Analysis skills
Timeline
General manager
Marco's Pizza
02.2024 - Current
General Manager
Domino's
09.2022 - 02.2024
Office Manager
Chi motors llc
08.2021 - 09.2022
High school diploma -
Desert Oasis High School