Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kiara Hilstock

Mesquite,TX

Summary

Highly-motivated employee actively seeking challenging positions utilizing experience, skills and training. Adaptability, adept at working effectively unsupervised and quickly mastering new skills,While following company policy adherence, mastery of effective communication skills and expert at maintaining organized records of transactions.

Overview

8
8
years of professional experience

Work History

Customer Returns Processor

Amazon
Dallas, TX
04.2024 - Current
  • Process return requests initiated by customers, verifying compliance with company return policies.
  • Maintain accurate records of returned products, documenting reasons for returns and item conditions in the inventory management system.
  • Capable of managing multiple tasks and prioritizing effectively in a fast-paced environment, and Strong organizational and logistical skills.
  • Work closely with warehouse staff to coordinate the handling of returned items, and help train associates.

Retail Sales Associate (Seasonal)

Bath and Body Works, Limited Brands
Mesquite, TX
09.2023 - 09.2023
  • Strong interpersonal and communication skills to effectively assist customers with product details.
  • Assist in restocking items that are deemed resalable and ensure they are placed in appropriate storage locations within the stock room.
  • Handle customer service issues and ensure customer satisfaction.
  • Cashier assist with check out, returns, exchanges, and buy online in store pick-up.

Marketing Consultant

Genpact LLC
Richardson , TX
03.2023 - 05.2023
  • Extensive experience in utilizing CRM Systems to enhance customer relation.
  • Developed and implemented marketing campaigns to increase customer engagement with Facebook marketing funnel.
  • Analyzed customer feedback data to inform marketing decisions and strategies.
  • Utilized full range of marketing tactics and tools to drive lead conversion and quality across multiple Facebook channels.

Senior Social Media Moderator

Genpact LLC
Richardson , TX
03.2018 - 03.2023
  • Reviewed and moderated user-generated content for inappropriate language, spam, or other violations of the company's social media policy.
  • Investigated complaints regarding inappropriate or offensive material.
  • Assisted in developing strategies to improve the quality of user experience on the platform.
  • Analyzed data related to user engagement and behavior patterns across multiple platforms.

Customer Service Representative

Fanatics
Dallas , TX
01.2017 - 03.2018
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

John D Horn High School
Mesquite, TX
05-2015

Skills

  • Team Collaboration
  • Strong Organizational and Logistical skills
  • Computer Proficiency (Microsoft Office)
  • Call Escalation Solver
  • Customer Advocate Management
  • Multi-channel communication

Affiliations

  • Volunteer Services for Our Calling which is a out reach for homeless individuals in the state of Texas, which is located in the Dallas Texas area.

Timeline

Customer Returns Processor

Amazon
04.2024 - Current

Retail Sales Associate (Seasonal)

Bath and Body Works, Limited Brands
09.2023 - 09.2023

Marketing Consultant

Genpact LLC
03.2023 - 05.2023

Senior Social Media Moderator

Genpact LLC
03.2018 - 03.2023

Customer Service Representative

Fanatics
01.2017 - 03.2018

High School Diploma -

John D Horn High School

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Kiara Hilstock