Kyran Frazier
North Las Vegas,NV
Summary
I started working as just a pizza maker at Marcos Pizza. In just a few months I was promoted to shift manager. From there I was taught skills such as managing inventories, receiving shipments, counting and calculating registers and leading teams of more than 8 employees at a time.
Eventually I wanted to expand my career opportunities so I applied to Amazon. Since joking I have leaned additional skills like ensuring deliveries are sent out on time through observing and working under OTR employees or managers. As well as learning the basic needs of the warehouse in various positions.
Overview
3
3
years of professional experience
Work History
Customer Returns Processor
Amazon
North Las Vegas, NV
03.2023 - Current
- Collaborated with other associates to ensure efficient workflow throughout the day.
- Processed returned items according to company policies and procedures.
- Received, sorted and processed incoming orders in a timely manner.
- Read orders to verify attributes and quantities of merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Achieved productivity and accuracy standards to meet company guidelines.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Communicated effectively with team members about tasks assigned.
- Ensured all safety protocols were followed during operations in the warehouse.
Sortation Associate
Amazon
North Las Vegas, NV
03.2023 - 02.2024
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Organized packages into designated containers for delivery.
- Operated conveyor belt systems to move items from one station to the next.
- Loaded and unloaded trucks with heavy lifting equipment as needed.
- Inspected packages for damage or incorrect labeling prior to sorting.
- Reported any damaged shipments immediately to supervisor.
- Ensured all safety regulations were followed at all times while operating machinery.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Provided support during peak periods by working extended shifts when required.
- Met daily productivity goals set by management team.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
- Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Offered support and advice to newer personnel to improve performance.
Shift Manager
Marcos's Pizza
North Las Vegas, NV
03.2021 - 06.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reinforced rules to promote superior employee performance.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Observed and monitored utilization of equipment.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Planned and developed new operation processes to innovate and stay competitive.
- Recommended opportunities for growth and advancement to motivate employees.
- Identified needs of customers promptly and efficiently.
- Conferred with management and subordinates to resolve problems or complaints.
Education
GED -
Legacy High School
North Las Vegas, NV08-2020
Skills
- Complaint Handling
- Warehouse Operations
- Shipping and receiving
- Workplace Safety
- Stock management
- Continuous Improvement
- Employee Coaching
- Team Collaboration
- Problem-solving abilities
- Quality Control
- De-Escalation Techniques
Timeline
Customer Returns Processor
Amazon
03.2023 - Current
Sortation Associate
Amazon
03.2023 - 02.2024
Shift Manager
Marcos's Pizza
03.2021 - 06.2022
GED -
Legacy High School