Kiara J Gholson
Pasadena,MD
Summary
Dedicated retail management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Crocs, Inc
07.2024 - Current
- Management of daily store operations, including customer relations, inventory control
- Training of all new associates
- Supervises all POS terminals
- Opening and closing of store processes
- Accountability for store sales and metrics
- Organizes shipments, transfers, and merchandise
- Hiring and termination of staff members
- Store display implementation
Store Manager
Cotton On Kids
06.2022 - 07.2024
- Ensures operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance
- Managing the installation of new sales floor displays to optimize sales outputs
- Mastering the art of cross selling and up selling to align with a multi-million-dollar mega retail location
- Developed and trained all new and upcoming sales staff with a can-do attitude
- Maintained/monitored inventory levels to maximize customer variety
- Organizes shipments, transfers, and merchandise
Maryland Food Bank
03.2020 - 06.2021
- (COVID-19) Office volunteer, filing, faxing, placing orders, client interactions
- NAV operating systems, Marketplace assistance
Store Manager
Pac Sun
10.2019 - 03.2020
- Accomplishment focused initiatives such as: accomplishing sales target goals within a reasonable time frame
- Utilized creative marketing displays to increase customer awareness resulting in more store traffic, implemented new security features to limit daily cash errors etc
- Organizes shipments, transfers, and merchandise
- Staff recruitment and retention
- Development of COVID-19 store policies and procedures
Education
Customer Service Fundamentals, Communication in the21st Century Workplace
Coursera.com
High School Diploma - undefined
Meade High School
01.2014
Skills
- Attention to Detail
- Training/Coaching
- Inventory Management
- Time Management
- Problem Solving
- Cross Selling/Up-Selling
- Office Suite
- Relationship Management
- Decision-making
- Problem-solving
- Customer service
- Money handling
- Team leadership
Timeline
Assistant Manager
Crocs, Inc
07.2024 - Current
Store Manager
Cotton On Kids
06.2022 - 07.2024
Maryland Food Bank
03.2020 - 06.2021
Store Manager
Pac Sun
10.2019 - 03.2020
High School Diploma - undefined
Meade High School
Customer Service Fundamentals, Communication in the21st Century Workplace
Coursera.com
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