Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

+Kiara Marshall

Tupelo,MS

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced environments, such as UPS and Chipotle. Excelled in customer service and problem-solving, enhancing guest satisfaction and operational efficiency. Demonstrated adaptability and strong multitasking abilities, significantly contributing to team success and positive customer experiences.

Overview

3
3
years of professional experience

Work History

Associate

UPS
11.2024 - Current


  • Stocked merchandise, and arranged items according to label.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.

Server

Takumi Ramen
01.2024 - Current


  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods..


Merchandiser

Crossmark Merchandising
11.2023 - 12.2023
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Developed merchandising strategy to efficiently move overstock.

Server

Five Churches by the Bay
10.2023 - 12.2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Bleu Squid Breakfast & Bakery
06.2023 - 08.2023
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Food Runner

Chilis
11.2022 - 06.2023


  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Crew Member

Chipotle
09.2022 - 11.2022
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.

Server

Bleu Squid Breakfast & Bakery
06.2022 - 08.2022
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Crew Member

Chipotle
01.2022 - 06.2022
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

No Degree - Biochemistry

Itawamba Community College
Fulton, MS
05-2025

High School Diploma -

Tupelo Christian Preparatory School
Belden, MS
05-2023

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Relationship building
  • Verbal and written communication
  • Adaptability and flexibility
  • Team collaboration
  • Reliable and punctual
  • Multitasking and organization
  • Problem-solving abilities

Accomplishments

1. Learned to play piano in a semester.

2. Received a $90,000 scholarship from Albany College of Pharmacy and Health Sciences.

3. Learned how build a portfolio

4. Gained more confidence by taking dual-credit Public Speaking with Mississippi College

Interests

  • Music
  • Astronomy
  • Conspiracy theories
  • Watching TV Shows
  • Volunteering at community kitchens and food-related charities
  • Neuroscience
  • Psychology

Timeline

Associate

UPS
11.2024 - Current

Server

Takumi Ramen
01.2024 - Current

Merchandiser

Crossmark Merchandising
11.2023 - 12.2023

Server

Five Churches by the Bay
10.2023 - 12.2023

Server

Bleu Squid Breakfast & Bakery
06.2023 - 08.2023

Food Runner

Chilis
11.2022 - 06.2023

Crew Member

Chipotle
09.2022 - 11.2022

Server

Bleu Squid Breakfast & Bakery
06.2022 - 08.2022

Crew Member

Chipotle
01.2022 - 06.2022

No Degree - Biochemistry

Itawamba Community College

High School Diploma -

Tupelo Christian Preparatory School

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