Kiara Oliveira
Miami,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Offering exemplary multitasking, time management and customer service skills. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
LA Fitness, Fitness International LLC
12.2022 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Managed over 40 calls per day.
- Managed over 200 members coming in through doors every shift.
Hostess
Greenstreet Café
12.2021 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Managed over 400 reservations every weekend during night shift.
Summer Intern
Stanton Marriott Hotel
07.2021 - 08.2021
- While interning at the finance department, I helped with organizing all the paper work by year, filing, as well as attending team meetings.
- Created and optimized records management strategies to coordinate and protect information.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
Education
Associate of Applied Science - Nursing
Florida International University
Miami, FL06.2025
High school diploma - Medical Academy
Coral Reef Senior High School
Miami, FL06.2023
Skills
- Effective Planning
- Bookkeeping
- Expense Reporting
- Front Desk Operations
- Multi-Line Telephone Systems
- Answer Telephone Calls
Certification
CPR Certification
January 2023 to January 2025
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
LA Fitness, Fitness International LLC
12.2022 - 07.2023
Hostess
Greenstreet Café
12.2021 - 04.2022
Summer Intern
Stanton Marriott Hotel
07.2021 - 08.2021
Associate of Applied Science - Nursing
Florida International University
High school diploma - Medical Academy
Coral Reef Senior High School