Kiara Paulino
New York,NY
Summary
Detail-oriented and knowledgeable office manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
3
3
years of professional experience
Work History
Medical Office Manager
The Dermatologist Specialist
New York, NY
06.2023 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
Medical Receptionist
The Dermatology Specialists
New York, NY
08.2022 - 06.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Dental Receptionist
Wads Worth Family Dentistry
New York, NY
01.2021 - 11.2021
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Paraprofessional
iBrain
New York, NY
4 2018 - 3 2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Support students with emotional or behavioral concerns and assist them in developing appropriate social skills
- Positioning, lifting, transferring, etc
- Responsible for supporting the students as they work to achieve the goals set by the students teachers and related service team Physical, Occupational, Speech and vision therapist
Store Greeter
Spectrum
New York, NY
7 2017 - 4 2018
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
Ringer
Macys Estee Lauder
New York, NY
10 2010 - 6 2017
- Drew attention to kettle by bell ringing and greeting people.
- Assembled sign and kettle daily in specified locations.
- Responsible for all aspects of inventory management, shipping, ordering merchandise, stocking and helping set up events
Education
Certificate - Phlebotomy Technician
Bronx Community College Of The City University Of New York
The Bronx, NYHigh School Diploma -
Washington Irving High Schol
New York, NYSkills
- Training, supervising, and scheduling staff
- Maintaining and organizing records
- Improving quality and efficiency
- Leadership
- Detail oriented
- Office Supplies and Inventory
- IEP Familiarity
- Office Organization
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Manager
The Dermatologist Specialist
06.2023 - Current
Medical Receptionist
The Dermatology Specialists
08.2022 - 06.2023
Dental Receptionist
Wads Worth Family Dentistry
01.2021 - 11.2021
Paraprofessional
iBrain
4 2018 - 3 2020
Store Greeter
Spectrum
7 2017 - 4 2018
Ringer
Macys Estee Lauder
10 2010 - 6 2017
Certificate - Phlebotomy Technician
Bronx Community College Of The City University Of New York
High School Diploma -
Washington Irving High Schol