Ajarah Leo
Orlando,FL
Summary
Dynamic and compassionate professional with a proven track record at Taco Bell, excelling in customer service and relationship building. Adept at resolving conflicts and enhancing patient comfort in elderly care settings. Skilled in effective communication and basic housekeeping, fostering loyalty and collaboration within teams.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Taco Bell
10.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Care Partner
Hibiscus Senior Living
06.2021 - 09.2023
- Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
- Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
- Enabled efficient healthcare team collaboration through timely information sharing about changes in patients' conditions.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided excellent customer service to patients and medical staff.
Education
Penn Foster
05.2021
Skills
- Customer service
- Relationship building
- Building rapport
- Respectful and compassionate
- Elderly care
- Basic housekeeping
Timeline
Customer Service Representative
Taco Bell
10.2023 - 12.2024
Care Partner
Hibiscus Senior Living
06.2021 - 09.2023
Penn Foster
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