Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kiara Rivera

Deltona,FL

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional customer service skills in Spanish and English. Ability to verify customer identifications, refer bank products, and carry out specialized tasks.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Banker

TD Bank
Daytona Beach, FL
04.2024 - Current
  • Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
  • Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
  • Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Developed positive relationships with customers through friendly interactions.

Bank Teller

TD Bank
Daytona Beach, FL
06.2022 - 04.2024
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Worked with large number of customers during high volume shifts and remained composed in stressful situations.
  • Balanced drawers against computer records at end of shift.
  • Followed procedures and guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Explained bank services, financial products and applicable fees to customers.
  • Met or exceeded sales goals by promoting bank products in customer interactions.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Built and maintained client relationships through quality, personalized interactions.

Retail Assistant

Ross Dress for Less
Orange City, FL
04.2021 - 05.2022
  • Welcomed each customer, providing professional and polite communication for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained records related to sales for store management.
  • Recognized security risks and thefts to prevent/handle situations.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

High School Diploma -

University High School
Orange City, FL
06.2021

Associate of Arts - Business Administration

Seminole State College of Florida
Sanford, FL

Skills

  • Bilingual
  • Cash Handling
  • Balance Verification and Reconciliation
  • Transaction Error Identification
  • Problem Solving
  • Task Prioritization
  • Check Cashing
  • Customer Service-Oriented
  • Information Processing
  • Relationship Building
  • Account Services

Accomplishments

  • 2023 CEO WOW Award Winner
  • 2023 Credit Card Champion
  • #1 Teller in Market in 2023 (North Coastal, TD Bank)

Certification

  • Notary Public Commission, State of Florida

Timeline

Retail Banker

TD Bank
04.2024 - Current

Bank Teller

TD Bank
06.2022 - 04.2024

Retail Assistant

Ross Dress for Less
04.2021 - 05.2022

High School Diploma -

University High School

Associate of Arts - Business Administration

Seminole State College of Florida

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Kiara Rivera