Summary
Overview
Work History
Education
Skills
Timeline
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Maria Hernandez

Carpentersville,IL

Summary

I am an individual that has 6 years of experience for customer service. I am coachable and adapt quickly to the work environment. One of my accomplishments has been that I always make sure my customer service is ideal to be able to achieve good surveys from customers.

Overview

7
7
years of professional experience

Work History

Retail Banker

BMO
Carpentersville, IL
04.2023 - Current
  • Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
  • Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
  • Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
  • Conducted financial reviews for customers in order to identify additional products or services that could benefit them.

Associate Banker

BMO
Carpentersville, IL
10.2021 - 04.2023
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Performed account reconciliations on a regular basis.
  • Maintained accurate records of all customer accounts and transactions.
  • Established strong relationships with customers to increase customer loyalty.
  • Completed daily cash balancing and operated ATMs.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.

Server

The Garlands Of Barrington
Barrington, IL
04.2018 - 11.2021
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Receptionist

Deer Grove Animal Hospital
Palatine, IL
06.2021 - 10.2021
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Greeted visitors and provided them with assistance.

Education

Dundee Crown High School
Carpentersville, IL
05-2020

Skills

  • Bilingual in English/Spanish
  • Effective communication
  • Proficient in computers
  • Coachable

Timeline

Retail Banker

BMO
04.2023 - Current

Associate Banker

BMO
10.2021 - 04.2023

Receptionist

Deer Grove Animal Hospital
06.2021 - 10.2021

Server

The Garlands Of Barrington
04.2018 - 11.2021

Dundee Crown High School

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Maria Hernandez