Kiara Sanders
Summary
Dynamic Assistant Manager at Biolife Plasma Services with proven expertise in operations management and team leadership. Enhanced workflow efficiency through strategic staff training and process. Committed to fostering a positive work environment while ensuring compliance with safety standards and exceptional customer service.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Biolife Plasma Services
Jacksonville, FL
08.2023 - 05.2026
- Assisted in managing daily operations to ensure compliance with safety and quality standards.
- Coordinated staff scheduling and training to optimize workflow efficiency and service delivery.
- Implemented process improvements to enhance plasma collection procedures and patient experience.
- Monitored inventory levels and ordered supplies to maintain operational readiness and minimize downtime.
- Conducted quality assurance checks to verify adherence to regulatory protocols and internal policies.
- Facilitated communication between departments to streamline processes and resolve operational issues effectively.
- Trained new team members on operational protocols, ensuring consistent service quality across shifts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Training Supervisor
Biolife Plasma Services
Jacksonville, FL
08.2020 - 08.2023
- Developed training programs to enhance staff knowledge of safety protocols and operational procedures.
- Implemented continuous improvement initiatives, streamlining training processes for increased efficiency.
- Mentored new trainers, fostering a collaborative environment to ensure consistent delivery of training materials.
- Evaluated training effectiveness through feedback and assessments, adjusting content to meet staff needs.
- Collaborated with management to align training objectives with organizational goals and regulatory compliance standards.
- Facilitated workshops and seminars on best practices in plasma collection and customer service excellence.
- Oversaw onboarding processes, ensuring new hires received comprehensive orientation and resources for success.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Analyzed performance metrics to identify skill gaps, driving targeted training interventions for team improvement.
- Partnered with HR teams to align talent development initiatives with organizational goals, fostering a workforce equipped for success in a competitive market landscape.
- Updated employees with latest policies, procedures and compliance standards.
Advanced PCT
Biolife Plasma Services
Savannah, GA
03.2019 - 08.2020
- Assisted in patient monitoring and vital signs recording to ensure optimal care quality.
- Administered medications and treatments as per medical directives, enhancing patient outcomes
- Collaborated with healthcare teams to communicate patient needs and improve care strategies.
- Trained new staff on best practices for patient care and safety protocols, fostering a knowledgeable workforce.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with regulations.
- Implemented infection control measures that contributed to a healthier clinical environment for patients and staff.
- Conducted routine equipment checks, ensuring functionality and availability for seamless patient care delivery.
- Improved patient satisfaction by providing compassionate care and maintaining a clean, organized environment.
- Ensured accurate data entry into electronic health records systems while maintaining confidentiality according to HIPAA regulations.
- Participated in continuous professional development opportunities to stay current on best practices in advanced patient care techniques.
Phlebotomist
Biolife Plasma Services
Cedar Rapids, IA
12.2012 - 03.2019
- Led venipuncture procedures, ensuring patient comfort and safety throughout blood collection process.
- Trained and mentored junior phlebotomists on best practices for specimen collection and handling.
- Streamlined blood collection workflows, reducing patient wait times and improving overall efficiency.
- Implemented quality control measures to ensure accuracy in lab results and compliance with regulatory standards.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Daycare Assistant Teacher
Rockwell Collins
Cedar Rapids, IA
03.2015 - 04.2016
- Facilitated age-appropriate learning activities to enhance children's cognitive and social development.
- Supported classroom management by implementing behavioral guidelines and fostering a positive environment.
- Collaborated with lead teacher to develop lesson plans tailored to individual student needs and interests.
- Mentored new staff on classroom procedures, teaching strategies, and effective communication with parents.
- Implemented safety protocols ensuring a secure environment for children during activities and transitions.
- Developed engaging educational materials using various tools to promote interactive learning experiences.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues, food served, and medications administered to children.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
Education
Associate of Science - Nursing
Concorde Career College
Jacksonville, FL12.2024
Skills
- Customer service
- CPR Instructor
- Decision-making
- Time management
- Problem-solving
- Staff training, management, and development
- Child care
- Conflict resolution
- Employee scheduling
- Policy enforcement
Timeline
Assistant Manager
Biolife Plasma Services
08.2023 - 05.2026
Training Supervisor
Biolife Plasma Services
08.2020 - 08.2023
Advanced PCT
Biolife Plasma Services
03.2019 - 08.2020
Daycare Assistant Teacher
Rockwell Collins
03.2015 - 04.2016
Phlebotomist
Biolife Plasma Services
12.2012 - 03.2019
Associate of Science - Nursing
Concorde Career College