Summary
Overview
Work History
Education
Skills
Goals
Interests
References
Timeline
Generic

Kiara Snead

Newport News,VA

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Applebee's. Proven ability to enhance guest experiences through effective multitasking and upselling techniques. Committed to maintaining high standards of hygiene and fostering positive relationships, ensuring client satisfaction and loyalty.

Hand N Heart helped me master my skills in assisting with residents. I enjoyed being there to comfort and support my residents and eventually build a strong and good relationship with them.

Overview

3
3
years of professional experience

Work History

Server

Applebees
04.2023 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Personal Care Aide

Hand N Heart
03.2022 - 06.2023
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Education

Lafayette High School
Williamsburg Va
06.2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Safe food handling
  • Menu memorization
  • Food running
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Supply restocking
  • Quality control
  • Performance improvement
  • Relationship management
  • Tableside etiquette

Goals

My goal is to continue my career in a facility and work my way from a CNA to a LPN and eventually a nurse so I can give the best care to residents from each career as I advance.

Interests

Getting a job as a CNA /NA to further my career into the Nursing field.

References

References available upon request.

Timeline

Server

Applebees
04.2023 - 12.2024

Personal Care Aide

Hand N Heart
03.2022 - 06.2023

Lafayette High School

Similar Profiles

CREATE PROFILE