Kiara Summers
Cary,NC
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and focus on delivering exemplary service.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
10.2023 - 12.2023
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Collaborated with team members to provide seamless assistance across all areas of the store.
Cashier
Michaels Craft Store
07.2021 - 11.2021
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Built relationships with customers to encourage repeat business.
Shopper
Walmart
01.2019 - 09.2019
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Streamlined store operations by maintaining accurate inventory records and proactively restocking shelves.
- Boosted sales through effective upselling techniques and in-depth product knowledge.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
Education
Associate of Arts - Fine Arts
Wake Technical Community College
Raleigh, NC2024
High School Diploma -
Penn Foster Career School
Scranton, PA08.2019
Skills
- Organizational skills
- Attention to detail
- Time management
- Problem-solving abilities
- Adaptability
- Positive attitude
- Conflict resolution
- Customer Service
Timeline
Guest Advocate
Target
10.2023 - 12.2023
Cashier
Michaels Craft Store
07.2021 - 11.2021
Shopper
Walmart
01.2019 - 09.2019
Associate of Arts - Fine Arts
Wake Technical Community College
High School Diploma -
Penn Foster Career School