Kiara Thomas
Customer Service Representative
McComb,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Remote Customer Service
General Dynamics IT
McComb, MS
06.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
Remote Customer Service
SaviLinx
McComb, MS
08.2021 - 05.2022
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Team Lead Stocker
Walmart
McComb, MS
06.2020 - 06.2021
- Kept department operating in line with management objectives by translating directions into actionable policies at employee level.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Directed team in maintenance of department stock levels and visually appealing look.
- Logged daily production, shrink and inventory levels in computer system.
- Managed shipment receiving, processing and storage under tight timelines.
- Trained stock team in merchandising, storage management and customer service.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Supervised and trained new staff in performing census.
Education
Diploma -
South Pike Senior High School
Magnolia, MS 08.2018 - 05.2019
Associate Of Arts And Sciences - General Studies
Hinds Community College
Raymond, MS 08.2019 - 07.2021
Skills
Sales expertise
Timeline
Remote Customer Service
General Dynamics IT
06.2022 - 01.2023
Remote Customer Service
SaviLinx
08.2021 - 05.2022
Team Lead Stocker
Walmart
06.2020 - 06.2021
Associate Of Arts And Sciences - General Studies
Hinds Community College
08.2019 - 07.2021
Diploma -
South Pike Senior High School
08.2018 - 05.2019
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