KIARA TILLMAN
Mobile
Summary
Dynamic Parking Management professional with a robust history of delivering exceptional customer service and developing effective training programs. Proven ability to cultivate positive workplace relationships while upholding organizational standards. Detail-oriented and skilled in communication, ensuring outstanding guest experiences and operational efficiency in high-pressure settings.
Overview
8
8
years of professional experience
Work History
Guest Services Coordinator
Parking Management Company
Birmingham
10.2024 - Current
- Delivers exceptional service to every guest through active engagement, effective listening, and well-developed interpersonal skills.
- Participates in weekly meetings with other departments to discuss any challenges or opportunities related to guest services operations.
- Assists in training, provide support, and guidance to new employees and colleagues on proper procedures related to guest services operations to maintain a collaborative work environment.
- Ensures privacy for high-profile guests during their visits.
Dedicated Line Haul LTL Driver
Central Transport, LLC
Birmingham
07.2024 - 10.2024
- Operated forklifts and pallet jacks to meticulously load and unload truck cargo while maintaining safety protocols.
- Maintained strict adherence to delivery deadlines through effective coordination.
- Maintained accurate daily hours of service logs per Federal DOT, state, and company regulations.
Van OTR Eastern Fleet Truck Driver
Swift Transportation
Phoenix
03.2024 - 07.2024
- Followed all DOT regulations, and company safe driving guidelines and policies.
- Drives to and delivers customer orders according to a predetermined route delivery schedule.
- Ensured that the tractor, trailer, and freight are appropriately locked and/or always secured.
- Verifies delivery of items with the customer and obtains proper signatures.
- Maintained accurate daily hours of service logs per federal DOT, state, and company regulations.
Regional Van Truckload Truck Driver
Schneider National
Atlanta
10.2023 - 02.2024
- Followed all DOT regulations, and company safe driving guidelines and policies.
- Drove to and delivered customer orders according to a predetermined route delivery schedule.
- Ensured that the tractor, trailer, and freight are appropriately locked and/or always secured.
- Verified the delivery of items with the customer and obtained proper signatures.
- Maintained accurate daily hours of service logs per federal DOT, state, and company regulations.
Associate
What's Cluckin
Daphne
04.2023 - 09.2023
- Delivered friendly and efficient service to ensure a pleasant dining experience for all guests
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Followed proper standards for product freshness, food safety, refrigeration and sanitation
Office Manager
Dynamic Therapeutics
Daphne
08.2022 - 12.2022
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Handled customer requests and maintained accurate notes for each request
- Maintained a track record of excellent customer service and resolved customer issues to satisfaction
Associate
USS ALABAMA Battleship Memorial Park
Mobile
04.2022 - 07.2022
- Created a team culture of exceeding customer expectations, all company performance goals, and standards
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Upheld the highest standards of cleanliness and staff conduct
Keyholder (Asst. Manager)
American Freight Furniture, Mattress, Appliance
Mobile
03.2019 - 03.2022
- Actively listened to customers' needs to ensure product fit and recommended promotional opportunities to maintain a great customer experience
- Diffused customer complaints with products or services to maintain company standards of great customer service
- Trained new hires, evaluated staff performance and oversaw the day-to-day business operations/metrics to relay with company decision-makers and stakeholders
Lead Clerk
Thomas Hospital
Fairhope
09.2018 - 03.2019
- Oversaw logistics protocols for appropriate inventory delivery to various locations throughout the company location
- Conducted inventory checks to ensure internal counts of inventory were valid daily
- Spearheaded aiding for other staff members during daily activities regarding inventory and placement logistics
- Distributed materials, products, parts, and supplies to customers and staff members based on company/client needs
Pharmacy Technician
Publix Pharmacy
Daphne
07.2017 - 08.2018
- Fulfilled patients' prescriptions/refill requests and verified their medical information
- Conducted inventory cross-references to verify accuracy and up to date quantities to reflect internal data
- Implemented data entries into spreadsheets for medicinal classifications, overall inventory and patient information
- Compliant with company, industry and legal standards including HIPAA, etc
Education
Class A CDL Operator -
Bishop State Community College
Jackson, AL05.2023
Accident & Health, Life Insurance
The University of Alabama
Tuscaloosa, AL02.2022
High School Diploma -
Daphne High School
Daphne, AL05-2015
Skills
- Excellent written and oral communication skills
- Positive workspace relationship
- Quality customer service
- Training & development
- Organizational skills
- Time management
- Detail oriented
Education And Licenses
- Daphne High School, May 2015
- The University of Alabama, Alabama Accident & Health, Life Insurance, February 2022
- Ohio Accident & Health, Life Insurance, February 2022
- Bishop State Community College, Class A CDL Operator, May 2023
Timeline
Guest Services Coordinator
Parking Management Company
10.2024 - Current
Dedicated Line Haul LTL Driver
Central Transport, LLC
07.2024 - 10.2024
Van OTR Eastern Fleet Truck Driver
Swift Transportation
03.2024 - 07.2024
Regional Van Truckload Truck Driver
Schneider National
10.2023 - 02.2024
Associate
What's Cluckin
04.2023 - 09.2023
Office Manager
Dynamic Therapeutics
08.2022 - 12.2022
Associate
USS ALABAMA Battleship Memorial Park
04.2022 - 07.2022
Keyholder (Asst. Manager)
American Freight Furniture, Mattress, Appliance
03.2019 - 03.2022
Lead Clerk
Thomas Hospital
09.2018 - 03.2019
Pharmacy Technician
Publix Pharmacy
07.2017 - 08.2018
Class A CDL Operator -
Bishop State Community College
Accident & Health, Life Insurance
The University of Alabama
High School Diploma -
Daphne High School
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