Kiara Vega
Cato Inc
Winter Park,FL
2
Languages
15
years of professional experience
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Friendly customer service professional with 7+ years of experience carrying out clerical and customer service tasks. Detailed and precise when entering computer data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Work History
Special Services Associate
3 Years 5 Months- Coordinated memorial services, ensuring compassionate care and support for grieving pet owners.
- Managed logistics of cremation processes, maintaining compliance with industry standards and regulations.
- Developed and maintained relationships with clients, providing personalized service throughout the memorial process.
- Trained new staff on operational procedures and customer service best practices to enhance team performance.
Receptionist
9 Years 10 Months- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Receptionist
2 Years 4 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier/Customer Service
2 Years 3 Months- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Education
High School Diploma - Basic Studies
Skills
Assisted in managing customer and client relationships.
Operated multi-line telephone systems to support communication needs.
Maintained organized document control for efficient retrieval.
Coordinated travel arrangements for team members.
Utilized telephone skills to address inquiries and provide assistance.
Handled incoming and outgoing mail effectively.
Facilitated clear verbal and written communication with stakeholders.
Prepared records to ensure accurate information management.
Managed reception desk operations to enhance visitor experience.
Prepared and sorted mail for timely distribution.
Welcomed patients and guided them through reception procedures.
Restocked shelves to maintain inventory levels.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Special Services Associate
Pet Angel Memorial Center
03.2023 - CurrentRead More
Receptionist
Cato Inc
10.2016 - CurrentRead More
Receptionist
Animal Medical Clinic
05.2014 - 09.2016Read More
Cashier/Customer Service
Lil Caesars
02.2012 - 05.2014Read More
El Redentor Educative
High School Diploma from Basic Studies
Read More