Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KIARA VERDUGA

New York,NY

Summary

To pursue a career in a successful business where I will be able to utilize my experience for the advancement and growth of my career and the company. To add value to the organization with the help of my adaptability and grasping power and to enhance my professional skill set in accordance with organizational objectives. Ambitious, customer-focused, deadline-driven worker with excellent time management skills, and high attention to detail . Key skills include: Exceptional problem solving, analytical, and communication skills

Overview

4
4
years of professional experience

Work History

Climb Guide

Related
10.2022 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Guided groups of up to 9 people on scheduled tours.
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Increased sales percentage by upselling tickets.

Home Care Provider

Freedom Care
10.2019 - Current
  • Followed patient care plan directives as recommended or instructed by nurse
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Planned, purchased, prepared, or served meals to patients, according to prescribed diets
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Social Media Coordinator

Accessories Direct
07.2020 - 09.2022
  • Organized, coordinated and directed shoots for social content
  • Managed communication and marketing priorities, strategies for effective communication, and marketing directed towards a targeted audience
  • Collaborated with marketing team, advertising, and social media management professionals and specialists
  • Act as liaison between clients and other internal teams to help deliver fast and efficient resolution to issues or questions raised by various customers
  • Prepare shipping labels and letters and collate packets for employers/client copies.
  • Increased customer engagement through social media.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
  • Edited social media content
  • Managed over 50 client/customer emails daily
  • Constant communication with manufacturer and vendors

Education

Associate Degree -

DeVry University
Downers Grove, IL

High School Diploma -

AIU High School
Miami Beach, FL
07.2019

Skills

    • Coordination
    • Online Content Development
    • Event Management
    • Social Perceptiveness
    • Critical Thinking
    • Project Budgeting
    • Direct Marketing
    • Customer Support
      • Client Engagement
      • Active Learning
      • Interpersonal Skills
      • Customer Satisfaction
      • Schedule Management
      • First Aid and Safety
      • Patient Care

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Climb Guide

Related
10.2022 - Current

Social Media Coordinator

Accessories Direct
07.2020 - 09.2022

Home Care Provider

Freedom Care
10.2019 - Current

Associate Degree -

DeVry University

High School Diploma -

AIU High School

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KIARA VERDUGA