Kiara Watts
Jacksonville,Florida
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist
UNUM Group
10.2023 - 06.2024
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Retail Banker II
Woodforest National Bank
03.2023 - 08.2023
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs
- Identified, marketed and recommended bank products and services to achieve individual sales
- Trained new hires on customer service policies and procedures
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Centurion Account Manager
American Express
10.2018 - 01.2021
- Collaborated with other departments to address customer needs and service requests
- Kept detailed records of daily activities through online customer database
- Set and achieved company defined sales goals
- Received travel request and processed entire trip planning itineraries including: flights, hotel and transportation accommodations.
Sales CAE
Comcast
08.2016 - 10.2018
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues
- Developed working knowledge of CRM to effectively track sales leads and activities
Education
High School Diploma -
Englewood High School
Jacksonville, FL05.2007
Skills
- Data Entry
- Effective communication skills
- Verbal Communication
- Attention to Detail
- Microsoft Office
- Telephone Etiquette
- Eligibility Determination
- Problem-Solving
Timeline
Eligibility Specialist
UNUM Group
10.2023 - 06.2024
Retail Banker II
Woodforest National Bank
03.2023 - 08.2023
Centurion Account Manager
American Express
10.2018 - 01.2021
Sales CAE
Comcast
08.2016 - 10.2018
High School Diploma -
Englewood High School
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