Kiara Williams
Winston-Salem,,NC
Summary
Ambitious professional with a strong work ethic and commitment to excellence. Hands-on leader driven by a passion for helping others, adept at assessing complex situations and formulating effective solutions. Motivated and effective communicator with the ability to quickly learn and develop expertise, consistently delivering immediate contributions to individuals, teams, and organizations.
Overview
4
4
years of professional experience
Work History
Patient Registration
Novant Health
Kernersville, NC
03.2025 - Current
- Support the clinics providing patient registration, pre-registration, and verification services.
- Assisted in billing inquiries, addressing patient concerns and resolving issues promptly.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Team Lead
Food Lion
Winston-Salem, NC
03.2024 - 05.2025
- Guided team members through training and coaching initiatives, fostering a culture of excellence in customer service and operational efficiency.
- Streamlined scheduling processes and oversaw task delegation to ensure alignment with operational objectives.
- Supervised stock rotation and inventory management practices to ensure product availability and maximize revenue opportunities.
- Implemented strategies to promote accountability and safety, resulting in improved team performance outcomes.
Customer Service Representative
Encore Exchange
Winston-Salem, NC
07.2022 - 02.2024
- Facilitated efficient handling of high-volume inbound calls to enhance customer service experience.
- Managed challenging customer interactions, demonstrating professionalism and empathy to de-escalate conflicts.
- Achieved seamless payment processing and established effective payment plans, resulting in improved cash flow. Verified insurance eligibility to expedite claims and enhance operational efficiency.
Education
Bachelor of Arts - Business Administration
Winston-Salem State University
Winston-Salem, NC12-2020
Skills
- Client relations expertise
- Medical Records
- Data Entry
- Administrative scheduling
- Insurance Processing
- Financial analysis
Timeline
Patient Registration
Novant Health
03.2025 - Current
Team Lead
Food Lion
03.2024 - 05.2025
Customer Service Representative
Encore Exchange
07.2022 - 02.2024
Bachelor of Arts - Business Administration
Winston-Salem State University