Nancy Martell
Summary
Detail-oriented Insurance Verification Specialist with strong background in patient registration and insurance verification. Maintains data accuracy and ensures compliance with confidentiality laws while communicating effectively with patients and providers. Expertise in claims processing and medical documentation enhances operational efficiency.
Overview
24
24
years of professional experience
Work History
Patient Registration
Methodist Hospital
Saint Louis Park, Minnesota
08.2015 - 12.2025
- Registered patients upon entry into the emergency room
- Registered patients at bedside for those brought in via emergency services, facilitating timely care
- Compiled patient charts with personal and insurance details to ensure accurate and comprehensive patient records
- Guided patients and families to appropriate areas within the emergency room to enhance flow and accessibility of care
- Gathered essential information from families of patients unable to answer questions in English and Spanish to support effective patient registration
- Achieved over 95 percentile scores in monthly audits by thoroughly reviewing patient registrations and documentation.
- Yearly trained and certified in insurance verification as well as confidentiality laws.
Insurance Customer Service Rep
Farmers Insurance
04.2002 - 07.2015
- Answered customer phone calls, addressed inquiries, and recommended services to enhance customer satisfaction
- Assisted customers in filing claims and processing payments to ensure timely service delivery
- Met with potential customers, clarifying insurance options to facilitate informed decision-making
- Collected and updated customer information to maintain accurate coverage and support effective service
- Documented customer service interactions in files for accurate tracking and future reference
Education
MEDICAL ASSISTANCE -
ANAMARK UNIVERSITY
08-2007
Skills
- Insurance verification
- Claims processing
- Claim filing procedures
- Medical data entry
- Medical records
- Healthcare compliance
- Confidentiality compliance
- Regulatory analysis
- Data accuracy
- Medical terminology knowledge
- Patient registration expertise
- Flexible scheduling
- Interdepartmental communication
- Client relations
Languages
English
Professional
Spanish
Professional
Timeline
Patient Registration
Methodist Hospital
08.2015 - 12.2025
Insurance Customer Service Rep
Farmers Insurance
04.2002 - 07.2015
MEDICAL ASSISTANCE -
ANAMARK UNIVERSITY