Kiara Winston
Melissa
Summary
Accomplished Leasing Professional with a proven track record at Dallas Housing Authority, enhancing tenant relations and boosting lease renewals through exceptional customer service and clear communication. Skilled in application processing and fair housing regulations, adept at training and mentoring staff to achieve goals. Demonstrates a goal-oriented mindset with a focus on results, ensuring compliance and satisfaction. Well-qualified Leasing Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Professional
Dallas Housing Authority
11.2022 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Keeping residents informed of any changes to rental agreements or upcoming property issues
- Kept meticulous records of correspondence between management and tenants.
- Obtaining leasing documents for current clients using property standards and regulations
- Reporting the property’s financial status, occupancy and expiring leases to property owners
- Investigating and resolving property complaints and rental violations
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Performed background checks on over hundreds applicants/clients.
Administrative Assistant
Dallas Housing Authority
08.2019 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Problem-solving to find effective solutions for a variety of potential issues
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Good verbal communication
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organization and the ability to multitask efficiently
- Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
Leasing Agent
Amalgamated Management Corporation
01.2017 - 08.2019
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Following up on leads for potential renters
- Distributed and followed up on tenant renewal notices.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Keeping residents informed of any changes to rental agreements or upcoming property issues
- Handling the collection of rent payments, security deposits and application fees
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ06.2024
High School Diploma -
L. G. Pinkston
Dallas, TX05.2007
Skills
- Fair housing policies
- Telephone and email etiquette
- Goal-oriented mindset
- Training and mentoring
- Application processing
- Customer Service
Certification
Certification in Rent Calculation/Public Housing Occupancy.
Certification in Rent Calculation/Public Housing Occupancy
Obtained my Certification in Rent Calculation/Public Housing Occupancy.
Timeline
Leasing Professional
Dallas Housing Authority
11.2022 - Current
Administrative Assistant
Dallas Housing Authority
08.2019 - 11.2022
Leasing Agent
Amalgamated Management Corporation
01.2017 - 08.2019
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
L. G. Pinkston
Certification in Rent Calculation/Public Housing Occupancy.
Similar Profiles
Lashanda BrownLashanda Brown
Regional Manager at Dallas Housing AuthorityRegional Manager at Dallas Housing Authority
Erica McFarlandErica McFarland
Regional Property Manager at Dallas Housing AuthorityRegional Property Manager at Dallas Housing Authority
LaShanda BrownLaShanda Brown
Temp Regional Manager at Cogent Temp Service/ Dallas Housing AuthorityTemp Regional Manager at Cogent Temp Service/ Dallas Housing Authority