Kiara Woods
Houston
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Datafied
02.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Packer
Amazon
07.2023 - 08.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Placed, tagged, and secured merchandise in diverse designated areas.
Customer Service Representative
Acess2care
05.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier
Walmart
04.2016 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED -
Eisenhower High School
Houston, TX05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Scheduling
Languages
English
Full Professional
Timeline
Customer Service Representative
Datafied
02.2024 - Current
Warehouse Packer
Amazon
07.2023 - 08.2023
Customer Service Representative
Acess2care
05.2022 - 02.2023
Cashier
Walmart
04.2016 - 02.2018
GED -
Eisenhower High School