Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kiara Woods

Houston

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Datafied
02.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Warehouse Packer

Amazon
07.2023 - 08.2023
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Placed, tagged, and secured merchandise in diverse designated areas.

Customer Service Representative

Acess2care
05.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Cashier

Walmart
04.2016 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

GED -

Eisenhower High School
Houston, TX
05.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Scheduling

Languages

English
Full Professional

Timeline

Customer Service Representative

Datafied
02.2024 - Current

Warehouse Packer

Amazon
07.2023 - 08.2023

Customer Service Representative

Acess2care
05.2022 - 02.2023

Cashier

Walmart
04.2016 - 02.2018

GED -

Eisenhower High School

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Kiara Woods