Kiarah Lafontaine
New York,NY
Summary
Results-oriented professional with expertise in team leadership, operations management, and client relations. Skilled in staff training, performance optimization, and financial reporting, driving efficiency and revenue growth. Excel in building client relationships, resolving complex issues, and fostering team collaboration. Fluent in English and Spanish.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Pura Vida Miami
01.2023 - Current
- Oversee scheduling and labor cost management to ensure operational efficiency
- Support recruitment efforts by screening candidates, coordinating interviews, and assisting in hiring decisions
- Tracked employee performance metrics and implemented development plans to enhance retention and engagement
- Developed training programs for staff, improving team performance and customer satisfaction.
- Managed financial aspects of the business, including budgeting, forecasting, labor, and cost control for optimal profitability.
- Analyzed sales data to identify trends, informing strategic decisions for menu adjustments.
Supervisor
Bulla Gastrobar
11.2025 - 12.2025
- Coordinated staff schedules to ensure adequate coverage during peak hours, enhancing operational efficiency and cost management
- Assisted in the creation of staff schedules whilst ensuring adequate coverage during peak hours, driving efficiency & cost optimization
- Trained 10+ new employees on company policies, procedures & software systems
- Led weekly management meetings, fostering collaboration and addressing operational challenges.
- Reviewed and reconciled daily financial reports for accuracy, promptly addressing discrepancies to ensure accurate financial reporting and timely employee compensation
- Developed business strategies aimed to achieve department goals within budgetary constraints
- Resolved customer complaints by identifying effective solutions, maintaining high levels of client satisfaction
Bartender
Bulla Gastrobar
11.2022 - 11.2023
- Designed seasonal product offerings to increase sales and elevate customer experience.
- Designed seasonal product offerings that boosted sales and enhanced customer experience.
- Assisted team members during peak demand periods.
- Ensured compliance with safety and cleanliness standards to maintain high levels of customer satisfaction.
Bartender
Hollerbach's Willow Tree Cafe
10.2022 - 10.2022
- Provided exceptional customer service in high-volume, fast-paced environments, enhancing guest experiences and retention.
- Developed and executed business strategies that aligned departmental goals with budgetary constraints, optimizing resource allocation.
- Addressed customer issues with professionalism, fostering high satisfaction and loyalty among clients.
Front of House Team Member
Chick-Fil-A
09.2016 - 10.2018
- Engaged with customers to resolve inquiries and issues promptly, relaying information to back of house staff to support efficient operations
- Maintained clean and safe environment according to company guidelines to enhance customer satisfaction
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Collaborated with team members to maintain cleanliness and organization throughout the front of house area.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Education
Bachelor of Science - Psychology (Industrial Organization)
University of Central Florida
Orlando, FL08.2026
Associate of Arts - Psychology
Seminole State College
Sanford, FL04.2024
Skills
- Operations management
- Business development
- Budgeting and cost control
- Inventory control
- Employee training
- Employee engagement
- Training programs
- Google and Microsoft Office
Languages
English
Fluent
Spanish
Native
Timeline
Supervisor
Bulla Gastrobar
11.2025 - 12.2025
Assistant General Manager
Pura Vida Miami
01.2023 - Current
Bartender
Bulla Gastrobar
11.2022 - 11.2023
Bartender
Hollerbach's Willow Tree Cafe
10.2022 - 10.2022
Front of House Team Member
Chick-Fil-A
09.2016 - 10.2018
Associate of Arts - Psychology
Seminole State College
Bachelor of Science - Psychology (Industrial Organization)
University of Central Florida