Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiarah Reeves

Dayton,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the home from home industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Work From Home Agent

MetLife
03.2021 - 11.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Collaborated with team members to ensure seamless communication and coordination across various departments.

Paraprofessional

Dayton Public Schools
02.2022 - 03.2023
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

Education

Dayton Early College Academy Inc
Dayton, OH
06.2021

Skills

  • Self-Motivation
  • Task Prioritization
  • Team Collaboration
  • Interpersonal Skills
  • Problem Solving
  • Time Management
  • Multitasking
  • Customer Service

Timeline

Paraprofessional

Dayton Public Schools
02.2022 - 03.2023

Work From Home Agent

MetLife
03.2021 - 11.2023

Dayton Early College Academy Inc
Kiarah Reeves