Tevin Jones
Charlotte,NC
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
6
6
years of professional experience
Work History
WORK FROM HOME AGENT
Amazon
04.2021 - 01.2024
- Assisted other team members with various projects as needed
- Remained current on industry trends related to work from home operations
- Adhered to all established policies, procedures, and standards of quality assurance guidelines when responding to customer inquiries
- Consistently met or exceeded call center performance goals and objectives
- Utilized problem-solving skills to identify root cause of customer issues and develop solutions to meet their needs.
DELIVERY DRIVER
Fedex ground
03.2018 - 07.2019
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Checked delivery addresses and verified correct package delivery
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
Education
WELDING CERTIFICATE IN WELDING / BUSINESS -
FDTC
Florence, SC04.2016
HIGH SCHOOL DIPLOMA -
Dillon high school
Dillon, SC01.2010
Skills
- Stress Management
- Team Collaboration
- Reliability
- Problem Solving
- Customer Service
- Excellent Communication
- Critical Thinking
- Decision Making
- Interpersonal Skills
- Computer Literacy
- Conflict Resolution
- Task Prioritization
- Self-Motivation
Personal Information
Title: Work From Home Agent
Timeline
WORK FROM HOME AGENT
Amazon
04.2021 - 01.2024
DELIVERY DRIVER
Fedex ground
03.2018 - 07.2019
WELDING CERTIFICATE IN WELDING / BUSINESS -
FDTC
HIGH SCHOOL DIPLOMA -
Dillon high school