Kiara Jones
Thornton,United States
Summary
Customer service representative prioritizing efficient conflict resolution, with the best achievable marks in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Data Entry Specialist
Westside Medical Billing
Thornton, CO
06.2023 - 02.2024
- Resolved problems related to incorrect or incomplete data entries.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Identified errors in the data entry process and corrected them promptly.
- Validated customer information, such as addresses and contact numbers.
- Reviewed completed work for accuracy before submitting it to supervisor for review.
Counter Helper
Panda Express Restaurant
Thornton, CO
11.2022 - 05.2023
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Sales Associate
Hallmark Cards & Gifts
Westminster, CO
08.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through cordial interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Connections Academy
Englewood06-2021
Skills
- Cordial and professional attitude
- Strong Written and Verbal Communication
- Complaint resolution
- Problem Resolution
- Computer Proficiency
- Typing 60 WPM
- MS PowerPoint
- MS Word
Accomplishments
- Hit target goal of cumulative customer feedback ratings score of 80% and above.
- Received multiple positive customer survey feedback highlighting my enthusiasm and active listening.
Timeline
Data Entry Specialist
Westside Medical Billing
06.2023 - 02.2024
Counter Helper
Panda Express Restaurant
11.2022 - 05.2023
Sales Associate
Hallmark Cards & Gifts
08.2021 - 05.2022
High School Diploma -
Connections Academy
Similar Profiles
Angel AdamsAngel Adams
Director of Operations at Enturo Medical Billing/Crescent Medical BillingDirector of Operations at Enturo Medical Billing/Crescent Medical Billing
Roxana ReyesRoxana Reyes
Medical Biller, Accounts Receivable at Ashron Billing INC, Medical Billing Concepts INCMedical Biller, Accounts Receivable at Ashron Billing INC, Medical Billing Concepts INC
Ikaika BrigoliIkaika Brigoli
Emergency Department Technician at Kaiser Westside Medical CenterEmergency Department Technician at Kaiser Westside Medical Center
Haiden IsomHaiden Isom
Registered Behavior Technician at Evoke Behavioral HealthRegistered Behavior Technician at Evoke Behavioral Health
Karen Smith-TschumyKaren Smith-Tschumy
Brand Design Supervisor at Mental Health PartnersBrand Design Supervisor at Mental Health Partners