Kiara Jones
Thornton,United States
Summary
Customer service representative prioritizing efficient conflict resolution, with the best achievable marks in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Data Entry Specialist
Westside Medical Billing
Thornton, CO
06.2023 - 02.2024
- Resolved problems related to incorrect or incomplete data entries.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Identified errors in the data entry process and corrected them promptly.
- Validated customer information, such as addresses and contact numbers.
- Reviewed completed work for accuracy before submitting it to supervisor for review.
Counter Helper
Panda Express Restaurant
Thornton, CO
11.2022 - 05.2023
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Sales Associate
Hallmark Cards & Gifts
Westminster, CO
08.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through cordial interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Connections Academy
Englewood06-2021
Skills
- Cordial and professional attitude
- Strong Written and Verbal Communication
- Complaint resolution
- Problem Resolution
- Computer Proficiency
- Typing 60 WPM
- MS PowerPoint
- MS Word
Accomplishments
- Hit target goal of cumulative customer feedback ratings score of 80% and above.
- Received multiple positive customer survey feedback highlighting my enthusiasm and active listening.
Timeline
Data Entry Specialist
Westside Medical Billing
06.2023 - 02.2024
Counter Helper
Panda Express Restaurant
11.2022 - 05.2023
Sales Associate
Hallmark Cards & Gifts
08.2021 - 05.2022
High School Diploma -
Connections Academy
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