Alexandra Svendsen

Processed auto claims efficiently using proprietary claims management software. Evaluated damage assessments to determine coverage and liability, and communicated effectively with clients to gather necessary information for claim resolution. Collaborated with repair shops and adjusters to expedite claim approvals, and resolved customer inquiries regarding policy details and claims status promptly. Mentored new team members on best practices in claims processing procedures, and collaborated with multiple departments for seamless claim processing, leading to improved customer experience.

Assisted in daily operations as a shift supervisor at Tim Hortons. Created staff schedules and assigned daily tasks to ensure smooth workflow. Managed truck orders and conducted money counts and deposits for the store.

Assisted clients by responding to phone calls and emails in a timely manner. Supported order processing and product assembly for delivery. Responsible for the assembling and polishing jewelry pieces. Supported coordination of travel logistics and participation in conferences. Provided customer service and represented the organization at events.