Kiaralanna Yep

Customer Service

Being in a hands-on role such as this, I gained the skills to resolve customer complaints through effective communication and problem-solving techniques.

Order optimization

Through this position, I have been able to get well-versed in our point-of-sale systems and processing orders to ensure timely service delivery.

Kitchen experience

Being in a kitchen has given me many useful skills such as collaboration and workflow optimization, while meeting standards set by the company at all times.

Driving experience

Being a delivery driver as well as a kitchen worker has given me much experience in handling unpredictable situations, and I am able to handle inconveniences with ease and poise.

Customer service

As the first face that our clients see when they walk in, it is a priority to make them feel comfortable and welcome while delivering prompt service that makes an impression.

Organizational skills

During my time here, I gained many useful skills such as file keeping, compartmentalization, and time management such as scheduling appointments for multiple tax preparers, while maximizing efficiency and satisfaction for both client and preparer. In addition, it was my responsibility to ensure that every return is filed in its correct place, and ready for the client to receive it.

Phone skills

As the one who answers the phone, I gained experience handling all sorts of different situations, and was able to provide accurate information to clients, or redirecting them when called for.

Transactions

Being the person who helps clients with the first and final step in preparation, I would be sure to accurately input their invoice and handle payment transactions in a smooth and effective manner.

Vendor assistance

As the person manning the information booth, I organized market and vendor set-up to ensure efficiency and safety for 2 Farmers Markets a week, as well as being constantly in contact with vendors, addressing any concerns or inquiries they may have.

Customer service

I was able to manage transactions, including cash handling and electronic payment processing, with accuracy and professionalism.

Administrative work

As an office assistant, I used my clerical experience to performe administrative tasks, such as data entry, record-keeping, and general office duties, and reports to support market operations.