Kiarinette Rodriguez
Orlando,FL
Summary
Hello! My name is Kiarinette Rodriguez, and I consider myself an enthusiastic person who wants to have a good future and work hard for my goals. I am a dedicated and responsible person, I greatly value the opportunity that a company gives me to work for them and I always give my best to meet the needs of the job. I am currently a level II agent and I want to continue growing personally and professionally.
Overview
4
4
years of professional experience
Work History
Level II Consumer Experience
Advent Health
Orlando, USA
2023.09 - Current
- Proficiently handled high call volumes while maintaining quality service standards.
- Facilitated referrals to specialist physicians or other healthcare providers when needed.
- Maintained accurate client records including assessments, progress notes, referrals.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Met performance goals and call center metrics in fast-paced performance setting.
- Provided bilingual customer service support in both language: English and Spanish.
Assistant Manager
Beya (Exentrix)
Orlando, USA
2022.03 - 2023.09
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Provided customer service in Spanish and English to customers over the phone, responding to inquiries and resolving issues.
Education
Massage Therapy -
Aveda Institute
Orlando, Florida12.2022
High School Diploma -
El Redentor Educative Center
Orlando, FloridaSkills
- Call Center Experience
- Customer Service
- Multitasking
- initiative and commitment
Contact information
Phone: 689-255-1314
Personal Email: Edlynkiary2005@gmail.com
Advent Health Email: Kiarinette.rodriguez@adventhealth.com
Timeline
Level II Consumer Experience
Advent Health
2023.09 - Current
Assistant Manager
Beya (Exentrix)
2022.03 - 2023.09
Massage Therapy -
Aveda Institute
High School Diploma -
El Redentor Educative Center