KIARRA BENNETT
Middletown,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Records Clerk
Middletown Police
10.2022 - Current
- Assisted with typing, data entry, and answering incoming calls as required.
- Followed confidentially regulations to maintain privacy.
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Developed efficient filing system to retrieve records quickly.
- Provided excellent customer care by responding to inquiries and requests for information.
- Operated office equipment to scan and copy documents.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Provided training to new records clerks to improve knowledge and skills.
- Improved physical and digital filing systems with enhancements to organizational strategies.
School Secretary
City Of Middletown
12.2017 - 04.2022
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Arranged meetings for the Assistant Principals and coordinated resources for use by all attendees.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Provided clerical support to many company employees by copying, faxing and filing documents.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Google Sheets and Google Docs.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Patient Care Technician
Middlesex Hospital
10.2015 - 05.2020
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Supported patient admissions, discharges and transfers to promote team efficiency.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Answered over dozen light or bell calls per shift to respond to patient requests and needs.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collected and transported stool and urine specimens to prepare for lab testing.
Dietary Aide
Middlesex Hospital
04.2009 - 03.2020
- Quickly and accurately served specific meals to patients with special dietary needs.
- Prepared and expedited food orders to support waitstaff and other team members.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
Direct Support Manager
Mosaic Of Connecticut
07.2003 - 03.2014
- Direct day-to-day administrative and operational functions for group home-bed facility, providing guidance and leadership to over fifteen employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Education
Certified Nurse's Assistant - Nursing Assistance
Middlesex Community College - Middletown
Middletown, CTNo Degree - General Studies
Central Connecticut State University
New Britain, CTHigh School Diploma -
Middletown High School
Middletown, CTSkills
- P>Sorting and labeling
- P>Recordkeeping
- P>Scheduling and calendar management
- P>Customer relations and communications
- P>Filing and data archiving
- P>Spreadsheet management
- P>Multi-line phone proficiency
- P>Office administration
Certification
CPR Certified
Timeline
Records Clerk
Middletown Police
10.2022 - Current
School Secretary
City Of Middletown
12.2017 - 04.2022
Patient Care Technician
Middlesex Hospital
10.2015 - 05.2020
Dietary Aide
Middlesex Hospital
04.2009 - 03.2020
Direct Support Manager
Mosaic Of Connecticut
07.2003 - 03.2014
No Degree - General Studies
Central Connecticut State University
High School Diploma -
Middletown High School
Certified Nurse's Assistant - Nursing Assistance
Middlesex Community College - Middletown
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