Kiarra Green
Preffered Home Care
Phoenix,US
9
years of professional experience
Customer service representative with 7 years of experience excelling in high-volume environments and enhancing customer satisfaction through effective problem-solving and teamwork. Demonstrates strong organizational and communication skills, fostering a supportive and collaborative team atmosphere. Skilled in conflict resolution and adaptable to dynamic situations, consistently improving service quality and operational efficiency.
Work History
Customer Service Representative
6 Months- Collaborated with team members to streamline operations and improve service delivery efficiency.
- Trained new staff on customer service protocols and best practices for optimal performance.
- Monitored customer feedback to identify trends and recommend improvements for service quality.
- Implemented follow-up procedures that increased repeat customer engagement and loyalty initiatives.
Customer Service Representative
5 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with vehicle selection, providing knowledgeable recommendations based on preferences.
- Processed transactions accurately, ensuring compliance with company policies and client satisfaction.
- Handled customer complaints empathetically, developing solutions to enhance overall experience.
CUSTOMER SERVICE REPRESENTATIVE
5 Months- Managed high call volumes, ensuring efficient resolution and customer satisfaction.
- Utilized multiple computer applications to enhance call handling efficiency.
- Maintained open communication with team, fostering a collaborative environment.
- Demonstrated problem-solving skills under pressure, improving service quality.
- Adhered to operational protocols, optimizing workflow and resource allocation.
- Analyzed customer feedback to identify areas for service improvement. Implemented data-driven strategies to address common concerns and elevate experience.
CUSTOMER SERVICE REPRESENTATIVE
2 Months- Efficiently manage customer calls, ensuring respectful interactions and timely resolutions.
- Navigate complex systems with ease, reducing call handling time and improving customer satisfaction.
- Maintain professionalism and empathy during extended calls, enhancing customer loyalty.
- Demonstrate multitasking skills by handling multiple screens, improving response efficiency.
- Contribute to a supportive team environment, fostering collaboration and shared success.
- Managed customer accounts at WTW, ensuring accuracy in data entry and documentation. Maintained high standards of service quality through attention to detail.
HOSTESS
3 Years 2 Months- Managed customer interactions, enhancing satisfaction and loyalty.
- Trained new staff, improving team efficiency and service quality.
- Resolved complaints swiftly, maintaining a high standard of service.
- Streamlined front-of-house operations, reducing wait times and enhancing customer satisfaction through efficient table management.
- Coordinated with kitchen staff and servers to ensure smooth service flow, improving overall restaurant efficiency and guest experience.
Education
Skills
Communication
Problem solving
Organization
Leadership
Time management
Customer service
Detail Oriented
Teamwork
Conflict resolution
Adaptability
Creativity
Timeline
Customer Service Representative
Preffered Home Care
03.2026 - CurrentRead More
Customer Service Representative
Peckham
02.2025 - 07.2025Read More
CUSTOMER SERVICE REPRESENTATIVE
CarMax
02.2024 - 07.2024Read More
CUSTOMER SERVICE REPRESENTATIVE
WTW
09.2023 - 11.2023Read More
HOSTESS
Lolo’s Chicken and Waffles
08.2017 - 10.2020Read More
Quest High School
Read More