VALERIA GALAVIZ
Phoenix,Arizona
Summary
Self driven and dedicated to complete any task at the best of my abilities. I use my knowledge and skills to contribute value to the job and company.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus
2018.04 - 2018.10
- Answered incoming phone calls from customers needing assistance with their medical insurance
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Homesite Insurance
2018.10 - 2019.04
- Assisted customers with their home insurance and account updates
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Bank Teller
Wells Fargo
2019.04 - 2019.08
- Assisted customers with money transactions and bank accounts
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Customer Service Representative and Claims Analyst III
Epiq Systems
2019.08 - 2022.10
- Reviewed documentation and accounts for corrections
- Created/completed escalations
- Problem solved account errors / incorrect documentation/ customer complaints
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Representative
Consumer Cellular
2023.09 - 2024.02
- Assisted customers with cellular issues, payments, account updates and concerns.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Branch Product Support Representative
Wells Fargo
2024.10 - Current
- Assisted bankers with procedures and policies via phone
- Created escalations for accounts with errors and customer complaints
- Used software Hogan for complex updates and to review customer’s account history
- Reviewed legal documentation provided from the customer
- Trained new hires with calls, procedures, and software
- Coached employees with errors done during calls
Education
High School Diploma -
Trevor G Browne High School
Skills
- Attention to detail
- Customer Service
- Problem solving
- Computer skills
- Time management
- Employee training
- Outlook
- Excel
- Communication
- Active listener
- Account updating
- Microsoft Excel
- Call Center Operations
- Money handling abilities
- Problem Resolution
- Technical Support
- Problem-solving abilities
- Documentation
- Research
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Product Support Representative
Wells Fargo
2024.10 - Current
Customer Service Representative
Consumer Cellular
2023.09 - 2024.02
Customer Service Representative and Claims Analyst III
Epiq Systems
2019.08 - 2022.10
Bank Teller
Wells Fargo
2019.04 - 2019.08
Customer Service Representative
Homesite Insurance
2018.10 - 2019.04
Customer Service Representative
Maximus
2018.04 - 2018.10
High School Diploma -
Trevor G Browne High School