Kiarra Orme
Tampa
Summary
Reliable hospitality professional with extensive experience in the hospitality industry, excelling in fast paced high-volume dining environments. Proven track record in guest engagement and order accuracy, complemented by ServSafe certification. Adept at training staff and enhancing customer satisfaction through effective problem-solving and team collaboration skills. Committed to delivering exceptional dining experiences.
Overview
9
9
years of professional experience
Work History
Server/bartender
Original Hooters
05.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on food and beverage service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cocktail Server
Hard Rock Casino
05.2022 - 12.2023
- Provided exceptional customer service in high-pressure environment, ensuring guest satisfaction.
- Delivered cocktails and beverages efficiently, maintaining timely service during peak hours.
- Resolved customer complaints promptly, enhancing overall guest experience through effective problem-solving skills.
Server Assistant
The Hanover Street Chop House
09.2016 - 11.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on food and beverage service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Thirsty Moose Taphouse
01.2019 - 04.2022
- Assisted in menu knowledge, effectively communicating daily specials to patrons.
- Processed payments accurately, handling cash and credit transactions with precision.
- Resolved guest complaints promptly, enhancing overall customer satisfaction and loyalty.
Server
Tuscan Kitchen
11.2018 - 04.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu knowledge, effectively communicating specials and recommendations to patrons.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
Education
Associate of Science -
Colby-Sawyer College
New London, NHSkills
- Hospitality service expertise
- ServSafe Certified
- Guest engagement
- High volume dining
- Team collaboration
- Order accuracy
Timeline
Server/bartender
Original Hooters
05.2022 - Current
Cocktail Server
Hard Rock Casino
05.2022 - 12.2023
Server
Thirsty Moose Taphouse
01.2019 - 04.2022
Server
Tuscan Kitchen
11.2018 - 04.2022
Server Assistant
The Hanover Street Chop House
09.2016 - 11.2018
Associate of Science -
Colby-Sawyer College