KIARRA SHIVERS
Houston,TX
Summary
Detail-oriented professional with 5+ years of experience and a proven knowledge of customer service, data collection and analysis, and patient relations. Aiming to leverage my skills to successfully fill the medical support assistant role at your company.
Overview
4
4
years of professional experience
Work History
Clinic Intake Specialist
Veterans Evaluation Services
02.2021 - 09.2022
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Assisted providers with veterans
- Took pre-appointment vitals
Host
Holstein's
02.2020 - 03.2020
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Food Runner
Beer Park
09.2019 - 03.2020
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Front Desk Receptionist
Valley Spine
07.2019 - 09.2019
- Answer telephone calls and respond to inquiries or transfer calls.
- Prepare cash receipts after establishments close, and make bank deposits
- 35-40 Hrs/Wk
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to
FRONT DESK/LCFRONT DESK
Massage Heights
06.2015 - 03.2017
- Prepare reports, invoices, financial statements, letters, case histories, or medical records
- Complete insurance or other claim forms.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
- Maintain medical records, technical library, or correspondence files.
- 35-40 Hrs/Wk
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- File and maintain records.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars
- Enroll individuals to participate in programs and notify them of their acceptance
- Hear and resolve complaints from customers or the public.
- 35-40 Hrs/Wk
Education
Bachelor of Science (B.S - Biology/Pre
CONTACT
TEXAS SOUTHERN UNIVERSITYTEXAS SOUTHERN UNIVERSITYTEXAS SOUTHERN UNIVERSITYTEXAS SOUTHERN UNIVERSITY
High School Diploma - undefined
Skills
- Microsoft Office
- Implementing Client Care Plans
- Teamwork and Collaboration
- Customer Service
- Time Management
- Scheduling and Appointment Setting
- Operational Efficiency
- Clerical Support
Timeline
Clinic Intake Specialist
Veterans Evaluation Services
02.2021 - 09.2022
Host
Holstein's
02.2020 - 03.2020
Food Runner
Beer Park
09.2019 - 03.2020
Front Desk Receptionist
Valley Spine
07.2019 - 09.2019
FRONT DESK/LCFRONT DESK
Massage Heights
06.2015 - 03.2017
Bachelor of Science (B.S - Biology/Pre
CONTACT
TEXAS SOUTHERN UNIVERSITYTEXAS SOUTHERN UNIVERSITYTEXAS SOUTHERN UNIVERSITYTEXAS SOUTHERN UNIVERSITY
High School Diploma - undefined
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