Dedicated professional with over 7 years of exceptional customer service experience. Strong organizational skills with the ability to manage a multitude of responsibilities, while creating and maintaining positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Animal Care Daybreak
03.2023 - 04.2024
Managed reception duties in an AAHA accredited veterinary practice, including communicating with clients, maintaining daily clinic operations, and liaising with nursing, grooming, and veterinary teams.
Specialized in delivering compassionate patient care. Managed high-stress situations effectively and maintained professionalism while resolving disputes or conflicts.
Utilized Rhapsody software to schedule appointments, maintained detailed patient charts, complete tasks, and facilitate invoicing.
Child Care Teacher
Daybreak Academy
10.2022 - 03.2023
Collaborated with a co-teacher to provide safe and enriching daycare to a classroom of 14 children ages 18 months to 2 years
Maintained mindful observation of students to effectively communicate with the children's parents about daily activities, behaviors and needs
Responsibilities included: diaper changes, meals, intentional learning, and sensory activities with a focus on improving child behavior.
Sales Associate
Zara
11.2021 - 08.2022
Performed many roles such as running the fitting rooms, acting as security at the front of the store, assisting in the stockroom and maintaining cleanliness and order to the shop floor
Maintained an up-to-date knowledge of all products, trends, styles, types of fabric, and cuts
Participated as a supportive and proactive team member to improve customer service, increase sales, and assist customers in an enthusiastic and warm manner.
Sales Associate/Assistant Manager
Hope Avenue
05.2019 - 08.2021
Provided excellent customer service by recommending, selecting, and locating merchandise for customers, while maintaining an up-to-date knowledge of all products and trends
Assisted customers in a welcoming and friendly manner on the sales floor, fitting rooms and registers, including processing customer's purchases and returns
Performed opening and closing responsibilities such as counting out registers, thoroughly cleaning entire store and organizing all merchandise efficiently.
Paraprofessional Educator
Alpine School District
09.2018 - 05.2020
Assisted individual students in classroom assignments and procedures, with a focus on achieving goals set in their annual IEP
Changed diapers and toileted students as needed throughout the school day
Taught and enforced appropriate classroom behaviors and encouraged positive behaviors in all environments
Planned crafts and activities to foster learning, growth, and entertainment.
Executive Vice President/P and C Practice Leader at USI Insurance Services LLCExecutive Vice President/P and C Practice Leader at USI Insurance Services LLC