Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiasa Porter

Southaven,MS

Summary

Experienced office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in a high performing practice. Analytical in optimizing productivity, efficiency, and quality care across various offices within diverse environments. Highly organized, with strengths in prioritizing tasks and managing deadlines.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Practice Manager II

Eyewear Gallery
Memphis, TN
04.2011 - Current
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Automated office operations for managing client correspondence, payment schedules, and data communications.
  • Managed, scheduled, and coordinated office functions and activities for employees.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Motivated staff by offering direction and providing constructive feedback.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures, and coordinating reporting.

Vault Teller

Regions Bank
Collierville, TN
06.2007 - 04.2011
  • Handled over 100 customers each day and processed transactions, including deposits and withdrawals
  • Kept an accurate teller drawer to handle all customer bank transactions
  • Supervised tellers to verify compliance with both federal and local regulations
  • Adhered to regulatory and company security and audit procedures
  • Balanced daily cash deposits and vault inventory with zero error rate
  • Opened new customer accounts, including checking, savings, and lines of credit
  • Supplied tellers with coin and currency as needed
  • Trained employees on cash drawer operation
  • Delivered prompt, accurate, and excellent customer service
  • Examined checks for identification and endorsement
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs, and keep records on accounts

Customer Service Representative

Lowes
Olive Branch, MS
07.2004 - 06.2007
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Greeted customers to facilitate services, determine service needs, and accurately input orders into electronic systems
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Addressed customer service inquiries quickly and accurately

Education

Bachelor of Arts - Business Administration And Management

Victory University
Memphis, TN
06.2013

Associate of Arts - General Studies

Northwest Mississippi Community College
Southaven, MS
05.2006

High School Diploma -

Olive Branch High School
Olive Branch, MS
05.2004

Skills

  • Human resources best practices
  • Inventory control
  • Billing
  • Training and development
  • Customer relations
  • Ability to prioritize
  • Time management ability
  • Motivational leadership style
  • Professional demeanor
  • Microsoft Word, Excel, Power Point, and Teams
  • Customer service orientation
  • Scheduling and calendar management
  • Scheduling meeting

Certification

  • Certified ParaOptometric

Timeline

Practice Manager II

Eyewear Gallery
04.2011 - Current

Vault Teller

Regions Bank
06.2007 - 04.2011

Customer Service Representative

Lowes
07.2004 - 06.2007

Bachelor of Arts - Business Administration And Management

Victory University

Associate of Arts - General Studies

Northwest Mississippi Community College

High School Diploma -

Olive Branch High School

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