Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kico Perez

La Quinta,CA

Summary

Dynamic professional with a proven track record at Moon Valley Nurseries California, excelling in customer service and team leadership. Skilled in operations management, I implemented process improvements that enhanced workflow efficiency. Adept at training staff and resolving complex issues, I foster strong customer relationships and drive team success.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Moon Valley Nurseries California
Coachella, CA
12.2021 - 02.2025
  • Assisted in daily operations to ensure smooth workflow and customer satisfaction.
  • Supported team members in executing tasks and maintaining productivity levels.
  • Learned company policies and procedures to provide efficient service to customers.
  • Coordinated scheduling and communication among staff for optimal resource allocation.

Field Technician Supervisor

Local Cable Contractor
Indio, CA
11.2005 - 03.2017
  • Supervised installation and maintenance of cable systems, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored new technicians on operational procedures, enhancing team efficiency and service delivery.
  • Coordinated scheduling for field operations, optimizing resource allocation and minimizing downtime.
  • Implemented process improvements that increased workflow efficiency and reduced operational delays.
  • Conducted regular performance evaluations, providing constructive feedback to enhance technician skills and productivity.
  • Resolved complex technical issues in the field, fostering customer satisfaction through effective problem-solving strategies.
  • Maintained accurate records of job progress and technician performance, supporting data-driven decision-making initiatives.
  • Coordinated inventory management, maintaining optimal stock levels to minimize delays due to parts availability.
  • Managed project timelines effectively, ensuring completion within budget constraints and meeting client expectations.
  • Established strong relationships with vendors, securing favorable pricing on replacement parts and service contracts.

Education

GED -

Cuesta College
San Luis Obispo, CA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Sales strategies
  • Customer relationship management (CRM)
  • Retail operations management
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Sales reporting
  • Employee performance evaluations
  • Project management abilities
  • Performance reviewing
  • Project management
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Employee supervision

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Moon Valley Nurseries California
12.2021 - 02.2025

Field Technician Supervisor

Local Cable Contractor
11.2005 - 03.2017

GED -

Cuesta College
Kico Perez