Kico Perez
La Quinta,CA
Summary
Dynamic professional with a proven track record at Moon Valley Nurseries California, excelling in customer service and team leadership. Skilled in operations management, I implemented process improvements that enhanced workflow efficiency. Adept at training staff and resolving complex issues, I foster strong customer relationships and drive team success.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Moon Valley Nurseries California
Coachella, CA
12.2021 - 02.2025
- Assisted in daily operations to ensure smooth workflow and customer satisfaction.
- Supported team members in executing tasks and maintaining productivity levels.
- Learned company policies and procedures to provide efficient service to customers.
- Coordinated scheduling and communication among staff for optimal resource allocation.
Field Technician Supervisor
Local Cable Contractor
Indio, CA
11.2005 - 03.2017
- Supervised installation and maintenance of cable systems, ensuring adherence to safety protocols and quality standards.
- Trained and mentored new technicians on operational procedures, enhancing team efficiency and service delivery.
- Coordinated scheduling for field operations, optimizing resource allocation and minimizing downtime.
- Implemented process improvements that increased workflow efficiency and reduced operational delays.
- Conducted regular performance evaluations, providing constructive feedback to enhance technician skills and productivity.
- Resolved complex technical issues in the field, fostering customer satisfaction through effective problem-solving strategies.
- Maintained accurate records of job progress and technician performance, supporting data-driven decision-making initiatives.
- Coordinated inventory management, maintaining optimal stock levels to minimize delays due to parts availability.
- Managed project timelines effectively, ensuring completion within budget constraints and meeting client expectations.
- Established strong relationships with vendors, securing favorable pricing on replacement parts and service contracts.
Education
GED -
Cuesta College
San Luis Obispo, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Project management abilities
- Performance reviewing
- Project management
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Moon Valley Nurseries California
12.2021 - 02.2025
Field Technician Supervisor
Local Cable Contractor
11.2005 - 03.2017
GED -
Cuesta College