Kiea Jackson
Fresno,CA
Summary
Accomplished Lead Pharmacy Technician with a proven track record at CVS Pharmacy, specializing in drug inventory control and patient confidentiality. Expert in resolving complex billing and customer service issues, significantly enhancing pharmacy efficiency. Skilled in staff development and pharmaceutical calculations, demonstrating a results-driven approach with a focus on achieving operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
10.2022 - Current
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Set up and modified patient profiles in RX Connect to include current information such as medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Pharmacy Technician
CVS Pharmacy
08.2014 - 10.2022
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Sales Associate
CVS Pharmacy
06.2009 - 08.2014
- Utilized RX Connect to complete new and updated patient profiles.
- Assisted customers by locating requested items, answering product questions and referring customers to on-duty pharmacists for medication inquiries.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Confirmed customer information and insurance eligibility for prescriptions.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Education
High School Diploma -
Sunnyside High School
Fresno, CA06.2003
Skills
- Drug Inventory Control
- Intravenous admixture preparation
- Pharmacy and customer records management
- Aseptic Techniques
- Insurance Verification
- Patient confidentiality
- Pharmaceutical Calculations
- Staff Development
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
CVS Pharmacy
10.2022 - Current
Pharmacy Technician
CVS Pharmacy
08.2014 - 10.2022
Pharmacy Sales Associate
CVS Pharmacy
06.2009 - 08.2014
High School Diploma -
Sunnyside High School
- CPhT - Certified Pharmacy Technician
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