Kieanna Campbell
Summary
To obtain a working position in your organization which will give me an opportunity to utilize my skills and gain valuable working experience. I am knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
RXO Agent
Luxottica Optical Manufacturing
02.2023 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Loaded and unloaded parts on production line to establish smooth operations.
- Participated in training sessions to enhance skills and knowledge.
- Inspected and adjusted work performed to meet expectations.
- Coached fellow workers to operate machines properly and comply with safety procedures.
Head Biller/Title Clerk
Garden City Mazda
02.2021 - 11.2022
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Received and processed paperwork for titles, new license plates, and renewals.
- Contacted NY Motor Vehicle Department to determine status of pending titles.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
- Input high volume of monthly invoices with consistent accuracy.
Biller
Security Dodge Chrysler Jeep RAM
02.2020 - 02.2021
- Executed billing tasks and recorded information in company databases.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Head Biller/Title Clerk
Town & Country JCD
04.2016 - 10.2020
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Received and processed paperwork for titles, new license plates, and renewals.
- Contacted NYS Motor Vehicle Department to determine status of pending titles.
- Entered title and vehicle information into database.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Used data entry skills to accurately document and input statements.
- Gathered financial information, prepared documents, and closed books.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Head Biller/Title Clerk
Garden City Jeep Chrysler Dodge Ram SRT
08.2015 - 08.2016
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Received and processed paperwork for titles, new license plates, and renewals.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Contacted NYS Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
Teller
Wells Fargo
04.2013 - 01.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted with training of new tellers on policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Education
Certified Real Estate Agent
Del Priore Realty Academy
09.2023
Certified Property & Casualty Agent/Adjuster
Gatson Training Associates
05.2023
Certified Phlebotomist
North Shore Career Training Institute
08.2014
Business Administration
Nassau Community College
Garden City, NYHigh School Diploma -
Uniondale High School
Uniondale, NY06.2012
Skills
- Administrative Duties
- Office Meetings
- Client Satisfaction
- Customer Care
- Team Development
- Managing Multiple Tasks
- Report Preparation
- Microsoft PowerPoint
- Microsoft Excel
- Customer Service
- Critical Thinking
- Computer Proficiency
- Money Handling Abilities
- Typing Proficiency
Timeline
RXO Agent
Luxottica Optical Manufacturing
02.2023 - Current
Head Biller/Title Clerk
Garden City Mazda
02.2021 - 11.2022
Biller
Security Dodge Chrysler Jeep RAM
02.2020 - 02.2021
Head Biller/Title Clerk
Town & Country JCD
04.2016 - 10.2020
Head Biller/Title Clerk
Garden City Jeep Chrysler Dodge Ram SRT
08.2015 - 08.2016
Teller
Wells Fargo
04.2013 - 01.2014
Certified Real Estate Agent
Del Priore Realty Academy
Certified Property & Casualty Agent/Adjuster
Gatson Training Associates
Certified Phlebotomist
North Shore Career Training Institute
Business Administration
Nassau Community College
High School Diploma -
Uniondale High School
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