Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kiela Cooper

Lynwood,IL

Summary

Responsible Certified Nursing Assistant with excellent communication skills demonstrated by 25+ years of experience in healthcare. I am a team player that works to the best of my ability to ensure great patient care and safety.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

The Nurse Agency/ University of Chicago Hospital
Chicago, IL
03.2021 - Current
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Used mobility devices to transport patients.
  • Attended to patients in 12-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

DSP/CNA

Favorite Healthcare Staffing Shapiro Mental Health
Chicago, IL
03.2022 - 07.2023
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Home Healthcare Provider

Active Home Health Care Services
Oak Lawn , IL
10.2019 - 05.2022
  • Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
  • Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming via video and/ in person.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Discuss and assist clients remotely with ADL's and medication reminders.

Certified Nursing Assistant

Kindred Hospital Northwest Indiana
Hammond, IN
02.2020 - 03.2021
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Health Unit Coordinator

Franciscan Alliance
Munster, IN
06.2018 - 10.2019
  • Oversaw unit of 24 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
  • Communicated with patients with compassion while keeping medical information private.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Behavioral Health Technician

Ingalls Memorial Hospital
Harvey, IL
12.2016 - 01.2018

Charted and recorded information in client files.
Tracked client movement on and off the unit by documenting times and destinations of clients.
Quickly responded to crisis situations when severe mental health and behavioral issues arose.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.

Certified Nursing Assistant

Providence Life Services
Tinley Park, IL.
05.2013 - 11.2016

Administered simple range of motion exercises. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Assisted with adequate nutrition and fluid intake. Provided transportation, assistance and companionship to clients. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Assisted with transferring residents in and out of wheelchairs and adaptive equipment.

CILA MANAGER/DSP

Progressive Careers and Housing
Olympia Fields, IL
05.2011 - 10.2013
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Delegated work to staff, setting priorities and goals.

Direct Support Professional

Pioneer Concepts
Olympia Fields, IL
07.2009 - 03.2011
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.

Supervisor/Lead Certified Nursing Assistant

Thornton Heights Terrace
Chicago Heights, IL
03.1998 - 07.2004
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Provided ongoing training to address staff needs.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Maintained positive working relationship with fellow staff and management.

Education

General/Nursing

South Suburban College
2012

Certified Nurses Assistant

ATTC
1994

High School Diploma - General Studies

Rich Central High School
1992

Skills

  • Medical terminology knowledge
  • Quick problem solver
  • Calm and level-headed under duress
  • Understands mobility assistance needs
  • Charting expertise
  • Understands medical procedures
  • Documentation procedures expert
  • Observant
  • Empathetic and patient
  • CPR training
  • AED certification
  • Patient positioning understanding
  • Body mechanics competency
  • Patient/family focused
  • Practiced inpatient and outpatient caregiver
  • Problem resolution ability
  • Understands mobility assistance needs
  • CPI Certified
  • Proficient in EPIC
  • Collecting vital signs
  • Respiratory equipment training
  • Collecting Specimens

Certification

Certified Nursing Assistant

References

References Available Upon Request

Timeline

DSP/CNA

Favorite Healthcare Staffing Shapiro Mental Health
03.2022 - 07.2023

Certified Nursing Assistant

The Nurse Agency/ University of Chicago Hospital
03.2021 - Current

Certified Nursing Assistant

Kindred Hospital Northwest Indiana
02.2020 - 03.2021

Home Healthcare Provider

Active Home Health Care Services
10.2019 - 05.2022

Health Unit Coordinator

Franciscan Alliance
06.2018 - 10.2019

Behavioral Health Technician

Ingalls Memorial Hospital
12.2016 - 01.2018

Certified Nursing Assistant

Providence Life Services
05.2013 - 11.2016

CILA MANAGER/DSP

Progressive Careers and Housing
05.2011 - 10.2013

Direct Support Professional

Pioneer Concepts
07.2009 - 03.2011

Supervisor/Lead Certified Nursing Assistant

Thornton Heights Terrace
03.1998 - 07.2004

General/Nursing

South Suburban College

Certified Nurses Assistant

ATTC

High School Diploma - General Studies

Rich Central High School
Kiela Cooper