Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Kieona Colon

Lawton,OK

Summary

Experience in administrative tasks, great at maintaining organizational efficiency and supporting office operations. Strong focus on team collaboration to achieve results, with flexibility to adapt to changing needs. Reliable in managing multiple responsibilities, skilled in data entry, document management, and customer service. Known for effective communication, problem-solving, and maintaining high standards in all tasks.

Overview

8
8
years of professional experience

Work History

Seasonal General Clerk

Cognasante
  • Maintaining a wide variety of records, including financial
  • Verify reports for accuracy and completion
  • Working with the computer and technology
  • Being able to enter a customers data into a system

Sales Associate

7 Eleven Gas Stat
05.2024 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.


  • Managed returns, exchanges and refunds in accordance with store policy.

Onboarding Specialist

MailChimp
09.2023 - 02.2024
  • dedicated point of contact
  • Product tour
  • Created strategic action plans
  • Set up customers account, imported contacts, and got them ready to send their first email campaign

Seasonal General Clerk

Puyenpa services Llc
11.2022 - 04.2023
  • Post information to agency records and modify forms or records
  • Record and input information to internal database records
  • Conduct outbound telephone calls
  • Perform data entry
  • Maintain read production and quality standards as outlined by contracts

Customer Service Representative

Intuit - Sitel
06.2021 - 11.2022
  • Assist small business owners by answering inbound customer inquiries via phone support of quickbooks
  • Share knowledge and teach customer how to use the program
  • Offer support in troubleshooting technical issues related to quickbooks

Shift Manager

Taco Bueno
01.2016 - 12.2020
  • The go to person during the shift-the first in line to resolve issues
  • Oversee team members and delegate duties during the shift
  • Train new employees and provide ongoing training to current employees
  • Ensure quality control and assist in inventory management

Seasonal General Clerk

J&M management
11.2018 - 12.2018
  • Conducts outbound telephone calls
  • Performs Data entry
  • Participate in internal training through company learning systems and passing certification test

Education

Associate of Arts - Accounting

DeVry University
Illinois City, IL
11-2025

Diploma -

Lawton high school
01.2018

Diploma -

Great Plains technology center
01.2017

Skills

  • Manage large amounts of inbound and outbound calls
  • Follow communication scripts
  • Identify customer needs
  • Meet team targets
  • Previous experience in customer support
  • Ability to multitask
  • Customer service
  • Quality control
  • Shift management
  • Driving
  • Communication skills

Certification

Non-CDL Class C

Timeline

Sales Associate

7 Eleven Gas Stat
05.2024 - 07.2024

Onboarding Specialist

MailChimp
09.2023 - 02.2024

Seasonal General Clerk

Puyenpa services Llc
11.2022 - 04.2023

Customer Service Representative

Intuit - Sitel
06.2021 - 11.2022

Seasonal General Clerk

J&M management
11.2018 - 12.2018

Shift Manager

Taco Bueno
01.2016 - 12.2020

Diploma -

Lawton high school

Diploma -

Great Plains technology center

Seasonal General Clerk

Cognasante

Associate of Arts - Accounting

DeVry University

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Kieona Colon